![](https://m.bbb.org/prod/ProfileImages/ed8c9749-6114-481c-b46e-d3d7a1d7ea87.jpeg?tx=w_150)
Customer ReviewsforSal's Heating, Cooling, Plumbing & Sewer
280 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tiffany F
1 star05/20/2024
Sal's Heating and Cooling should be ashamed to call themselves an actual business. They installed a heating and cooling system for me and it worked fine up until recently. The unit if 5 years old so not old at all. about a month and a half ago my thermostat stopped working. I called Sal's and they told me a technician would be out to my house. I took the day off work. Guess what? No tech showed. I called back and said the tech never showed, the lady I spoke with said if I wanted a tech to come that day it would be considered an after hours appt. and I would have to pay an additional fee. I said no. I can schedule a different day. But mind you I missed a day of work for nothing. I schedule for another day. They give me a time slot I ask a family member to be at my house at said time. I get a call from the tech. an hour before said saying they're in my driveway. No one is at my house. My elderly mother had to leave an appt. so that the tech wouldn't leave. I ended up needing an new thermostat. I called Sal's and asked about my warranty since they did the initial install. Nobody knew anything and I was transferred around for about a half hour. On top of that while I was frustrated on the phone some of the employees were giggling and laughing at me in the background I wasn't home when the new thermostat was installed and when I got home my thermostat had error codes on it. I called Sal's again to ask what the codes were and why they were on there no one knew. Another tech had to come out and "fix it". Now I have 4 error codes on my thermostat and Sal's is stating that no one will come out to fix my thermostat unless I take down my previous bad review and replace it with good reviews. They must be insane. My experience has not been good and honestly that is threatening to say the least. SHAME ON YOU SAL'S HEATING AND COOLING. YOU SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Review from Jonathan S
1 star02/07/2024
Received a deal from Lowe’s for a tune up special through Sal’s. Scheduled said first available was 2-1/2 months away. Tech Husni Ahmad shows up 2/7/24 and spends 20 minutes looking at the furnace. Calls us downstairs to tell us that it’s leaking refrigerant and that multiple parts were wrong to the point it was unsafe and needed replaced. Especially the inducer motor which was testing at 2.24 amps and should only be 0.47. Then heavily tried to push a $12k replacement on us. Kept saying we wanted an estimate sent to us and we’d review. Continued to push us to the point we flat out said no and that we’d be in touch if we changed our minds. Called a different company for a second opinion. They showed up same day and spent over an hour looking and testing. He shows me all of his results and says there is nothing wrong. This tech confirms the inducer is at 2.24 but then shows me the tag on the front saying it should be 2.35. Not the 0.47 Sal’s said. The Sal’s tech never even cleaned or tuned up anything. It all had to be cleaned by the second company/ tech. Second tech also said that the quote from Sal’s was likely wrong since nothing was even measured and seemed like it would extremely oversized for our home. Stay far away from Sal’s. They won’t actually clean or tune up anything. They’ll just look at your current furnace and say it’s dangerous to try and scare you into a sale. Absolutely ridiculous that a company will lie straight to your face and try to scare you by saying you run the risk of a fire if you don’t do it. And then pressure you for 30 minutes until you tell them NO and would call if we wanted their business to work on our home. All of this while being told “well I’m not a salesman”. Nothing but snake oil salesmen who don’t do what they’re contracted to doReview from Patrick G
5 stars02/01/2024
We've used Sal's to replace our furnace and a hot water tank. Recently, there was a "noise" coming from the furnace when the blower kicked on. We called, they came out same day and took care of the issue. They did a complete inspection and even changed the batteries in the thermostat while they were here. As in previous experiences with Sal's, they were on time, courteous, knowledgeable and got the job done. We'd recommend Sal's every time. Pat GReview from Linda F
1 star12/20/2023
Date Wed, Dec 20 2023 at 7:47 PM The thermostat for the furnace malfunctioned. I bought it at the auction in 2017. It is supposedly under a ten year warranty. It appears we have been scammed by your company. Someone came to fix the unit on 12/20/23. We went through hell with your schedulers. They were VERY incompetent. The man who came to service the unit was ok, but he did not know how to wire the thermostat correctly. They are telling us someone can come on the 28th. What kind of company are you people running? They told me the warranty covered parts but not labor. I paid over $600 for labor and the thermostat is not functioning properly. I am looking into reporting this to anyone who will listen. Sent from Yahoo Mail for iPhoneReview from Scott H
1 star10/17/2023
They came out when they wanted. Never gave any kind of time frame. We had two drains that needed attention and they didn’t fix either of them. The guy said our house beat him. What does that even mean? He charged us for five hours of labor while he was gone for lunch for half of that. We paid 500 dolllars and they fixed nothing. Then after he left our drain overflowed just to make it worse. We paid a lot of money for nothing.Review from dee b
5 stars10/04/2023
Sals did a great job working around the Water Department who did Not do such a professional job! Sals was understanding, professional and courteous.Sal's Heating, Cooling, Plumbing & Sewer Response
10/05/2023
Thanks for the review and business. Thanks for understanding the water department can be a challenge with all their clients and responsibilities but we got through it. Sal'sReview from Chris C
4 stars09/28/2023
The tech sent out did excellent work, but I was not given descent time frame. I waited all day before the technician came.Sal's Heating, Cooling, Plumbing & Sewer Response
09/29/2023
Thanks, you for sharing your experience, when anyone call for service, we are very clear i will be an all-day appointment with a call on the way because of the unpredictability of repairs and this was agreed to before scheduling. We are an upfront company to avoid any surprises and disappointment. Glad we were able to fix you up and take care of the issue. We do value your business and feedback and hopefully you can prepare for this if you schedule service again. Thaks Sal'sReview from Debbie S
1 star09/21/2023
Very unprofessional company. Would never use them again or recommend to anyone. I was told that a water heater that had a groupon would work in my home. After purchasing the groupon and calling back with the code, I was told by someone else that it wouldn't work. I had already purchased the groupon and Sal's will not help at all to try to get my money refunded. The water heater that was originally going to be $949 ended up costing me over $2400.00. The person doing the install openly did not want to do it, complained and said I should get a thankless. He left the house door open all day. Very unprofessional. Other service people that we have since had in our home verified that it is not a good company.Review from Shravan R
1 star09/01/2023
The phone staff was friendly and technician arrived on time. I had a thermostat that went out and requested someone come out to repair. I, however, had a poor experience for the following reasons: 1) Technician started out by telling me, after an initial glance at our HVAC systems, that they were very old and likely difficult to service 2) When he did look at the one HVAC system he was called to look at, repeatedly expressed how old the system was (that particular system was 9 years old). His exaggerated expressions of difficulty and challenge were red flags that he wanted to up sell me things I did not need 3) When he diagnosed the problem as a failure of the circuit board, told me that it would be not worth the price of replacement and that I should look at replacing the entire furnace and AC unit. 4) He looked at the other HVAC units that I have and said that all should be replaced 5) Looked at water around my water heater and said it was leaking and needed replacement. Asked for a quote and was given a $35000 quote to replace everything. 6) I paid $150 for "diagnosis" of the original problem (which was that a thermostat went out). He did not fix it. 7) I called another company. They diagnosed the problem as a wire that shorted the system. Replaced the wiring. Circuit board was intact. System worked immediately. Total charge was $300 to fix the problem. No need to replace a 9 year old system 8) This other company looked at the water heater and confirmed it was not leaking. The water on the ground was leakage from a condensation PVC pipe on the ground. Cost to repair $30. Floor is totally dry now. Summary: Wrong diagnosis, did not fix the problem, charged me for incorrect assessment and left me with a whole system replacement charge. I am surprised that the reviews have been so positive given my experience. My hope for this family run business is that this was an outlier and can be internally remedied. I will not use this service againReview from Ryan K
1 star08/17/2023
Let me start by saying that staff is extremely friendly and helpful. They have the best technicians. That said, the way this company is run should be illegal. I got a brand new system put in 5 years ago. AC/heat pump and ductwork. There was an incident on install they accidentally blew through my ceiling. Patched it poorly, that's okay I know how to patch. Didn't cover my expensive paint. Moving on, system ran great for 3 years. Year 4 it fried my ecobee thermostat. Came to find out all the wiring shorted out. That cost me $600 in labor and diagnostics. They "fixed it" and then I lost two more 200 dollar thermostats in the next few days. They told me the thermostat was the issue and I needed to pay 200 dollars for their branded thermostat, obvious BS but I did it bc it was hot out. Running tally is $11,000 for install, $600 for wiring repairs and $600 for lost thermostats which they wouldn't cover. Year 5. Stopped cooling. Im currently about $800 into repairs and nothing has changed. Again the technicians are honest good people working for a bad company. Caught them scamming me on price, office lady told us the cost was for 2 laborers working for 4 hours. Had to send 2 for safety reasons. When one guy showed up I asked him why labor was $900 for one man working 4 hours and he called his office and it turns out they were charging us for a 350 dollar part that was supposed to be free under warranty. I do not believe that was a clerical error. Sal's is run by crooks. Their equipment is garbage. I tell everyone I know not to use them if HVAC comes up in conversation.Sal's Heating, Cooling, Plumbing & Sewer Response
10/05/2023
We didn't see a review from 5 year ago, why not? . If we didn't patch to your satisfaction, we would have gladly made it right. this is the first this has been mentioned clearly, we have not moved on from this. We have called to discuss. We are sorry mechanical and electrical things fail and need to be repaired with a cost and to prevent this have annual service. All of our thermostats we supply are branded and are compatible when most box store supplied thermostats, are simply not. So no not BS. Keep in mind the running tally is all quoted and accepted upfront and note HVAC systems are very expensive with any qualified, certified licensed company in business for over 48 years. Everyone at Sal's is honest and trusted good people our reputation speaks for itself. You caught us scamming? We would be happy to explain our cost and if there is a warranty there are cost associated with that process to provide the part etc. If you don't understand the process, please don't mislead the public. To say we are run by crooks is libelous and pretty offensive. The equipment we offer is as good as it gets, we also don't manufacture it. We stand behind our workmanship and their warranty. We encourage you to tell anyone who thinks like this to use the competition, so it helps us to provide A1 service and installations for good people like us. Sal's
Customer Review Rating
Average of 280 Customer Reviews
Contact Information
11701 Royalton Rd
N Royalton, OH 44133-4210
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.