Business ProfileforNorth Royalton Power Equipment

I PURCHASED A SCAG LIBERTY 36' MOWER FROM THEM IN JUNE 2020. THEY DELIVERED THE MOWER TO MY HOME IN PARMA. A FEW WEEKS LATER WHEN I WENT TO MAKE A DECK HEIGHT ADJUSTMENT. I DISCOVERED I COULD NOT DO SO BECAUSE THE MOWER WAS ASSEMBLED IMPROPERLY. EITHER AT THE FACTORY OR BY NRPE AFTER IT WAS UNCRATED. THE LINKAGE BAR IS SHIMMED IMPROPERLY. THE BAR BLOCKS THE HEIGHT ADJUSTMENT PIN FROM GOING IN PLACE ACROSS ALL OF THE INBOARD HOLES. I CALLED AND TOLD THEM TO COME GET IT & FIX IT. IT'S UNDER WARRANTY. THEY TOLD ME I WOULD HAVE TO PAY FOR PICKING IT UP & REDELIVERING IT. I SAID WHY AM I RESPONSIBLE FOR YOU DELIVERING A DEFECTIVE MACHINE ? THATS DIRTY. THEY SAID THE FIX IS COVERED BUT NOT PICKUP & DELIVERY. I THEY THEN QUOTED ME A HIGH COST FOR THAT. I TOLD THEM I WOULD WAIT UNTIL THE HYDRAULIC OIL NEEDED TO BE CHANGED AT 100 HRS RATHER THEN HAVE TO PAY TO BRING IT IN TWICE. I CALLED THE END OF OCTOBER OF LAST YEAR TO HAVE THEM PICK IT UP. THEY SAID THEY WOULD LEAVE A MESSAGE WITH THE SERVICE MANAGER WHO WOULD CALL ME TO SCHEDULE A PICKUP. 10 DAYS WENT BY & I HEARD NOTHING SO I HAD TO CALL AGAIN. THE GUY WHO ANSWERED THE PHONE SAID THEY HADN'T FORGOT ABOUT IT BUT WOULD HAVE THE SERVICE MANAGE CALL TO SCHEDULE A TIME. 2 MORE WEEKS WENT BY AND AGAIN NOTHING. I CALLED AGAIN AND SAID WHAT THE HELL IS GOING ON ? CLEARLY SOMEBODY DROPPED THE BALL. I HAVE TO CALL YOU TWICE ? THATS NONSENSE. I TOLD HIM I HAD TO REMOVE THE BATTERY & BRING IT INSIDE FOR THE WINTER TO PUT IT ON MY CHARGER. I TOLD HIM TO FORGET ABOUT IT NOW & I WOULD TRY TO GET IT PICKUP IN THE SPRING. A FEW DAYS LATER I GOT A VOICE MAIL SAYING THEY COULD PICK IT UP THE SECOND WEEK OF JANUARY IN THE DEAD OF WINTER. HA HA HA THATS FUNNY. NEEDLESS TO SAY I DIDN'T RETURN THEIR CALL. I THINK WHAT HAPPENS HERE IS THEY FAVOR THEIR LAWNCARE CONTRACTORS OVER THEIR RESIDENTIAL CUSTOMERS.I WANT THEM TO COME AND FIX THEIR MISTAKE AND NOT TRY TO CHARGE ME FOR PICKUP AND DELIVERY FOR THEIR MISTAKE.