Customer ReviewsforRocky Brands Inc.

I ordered 11 pairs of kids muck rover boots off their website for my nephews/nieces because they had an awesome deal. I was so excited to surprise them with them as we just had the worst flood in eastern ** a month before & my nieces/nephews lost *************** nephews loved their boots like this & its getting deer hunting season as well as winter. I was giving them to them as an extra early Christmas gift. So I got my shipped email & was so excited the day they arrived till I found 3 of the bigger pairs wasnt in the box. So I messaged & called to ask where these were. Then I was informed this was a pricing error that shouldnt have happened so they ran out of stock & the 3 items were cancelled & theres nothing they can do. But over me a 25% discount which they do every other week online anyways. I said why wasnt I sent an email about the cancellation & why is it clearly showing in my shipped email these 3 pairs were shipped with the rest. No one could offer me a reason why it showed they shipped. Then they tried telling me they have no supervisors available on weekends but theyd let them know I was happy with the 25% discount code. I said I expect a reason and a resolution involving 3 pairs of boots being sent as I couldve made other arrangements or purchases for those 3 items ahead of time as theyre gifts. I cant just take the smaller kids boots and leave the other 3 out and I cant afford to pay full price or even the 25% off price. Thats still $83-$90 a boot. That why I ordered them on sale or so I thought. There has to be a better resolution to this. And the customer service agents I dealt with were so rude. I wouldnt have been upset if I had gotten a nice email stating there was a pricing error and the shoes were out of stock and those 3 items were cancelled but instead I got an email verifying that they were all shipped to me and not one email saying some items were cancelled.

Unfortunately this was an error in the pricing, offered a promocode for a future purchase. Thank you!

Their Products ****,BUYER BEWARE they will not stand behind the product they sell,I purchased a $200 pair of boots and within 2 months they were falling apart,I went back to the store that I purchased them from and they said I had to send them back to Rocky,well Im not buying another $200 + pair of boots to have while they try to decide if they want to fix mine or not,Ive tried for several months talking to their BS customer service department and emails to get some sort of resolve finally after commenting on a couple of FB post they had where I told people NOT TO BUY THEIR PRODUCTS they reached out to me promising to have a customer service rep call me and try to resolve this issue,well they did call me the lady was rude short and didnt want to hear what I had to say,all she could tell me is its company policy they have to be shipped back to them and inspected,even after I explained several times I own a 24/7 Towing business and I cant be without my work boots and I dont think its fair to me that I should have to purchase another pair of boots so I can send them mine,I explained to her that if I have to buy another pair after this kind of service it wouldnt be their product,her response was,well if thats what you need to do thats what you need to do,complete BS Im going to take photos of these boots and post them on EVERY social media outlet I can find and WARN CONSUMERS TO STAY AWAY FROM PURCHASING ANYTHING FROM ROCKY BOOTS

Good morning, Thank you for contacting Rocky Brands and giving us the opportunity to make you a satisfied customer. I am so sorry to hear about your boots. The customer service rep that you spoke with is correct. We do require you to go back to dealer and they handle your return. They have special agreement to honor our warranty but it sounds like there was some issues with that. I am sorry that was not fulfilled. We work hard to deliver a quality product to our customers and provide exceptional customer service before, during and after the sale. Please accept the following discount code that is good for 100% off of any one item purchase and can be redeemed at www.rockyboots.com Please enter discount code 2017CSHTR4 at the checkout. The code is case sensitive, be sure to enter it as it appears. Once you pick the size, add it to your cart and enter the code. Make sure to click "Apply" We thank you for your business and continued loyalty to our Brand!Thank you, ******************************* ******** ************************************* ****** *************** | ************************************ E ******************************************* | P ******************