Customer ReviewsforAbercrombie & Fitch

My family drove three hours round-trip to the ****** corner, Abercrombie and kids. Once we got home, we realize they forgot to take off the security sensors we live nowhere near an Abercrombie and are now stuck with this item that my child can’t wear. When we checked out, there were four managers at the desk, not doing their job. We called the store to ask if they could help us and they said no. The only option was to bring it back and I was not about to drive another three hour round-trip to do so. This was for my daughter’s 10th birthday party. Abercrombie said they would contact us by email and we have not received anything

Hi ****, Thank you for taking the time to share your feedback with us. We are so sorry to hear that your recent store expereince was not the best! Here at A&F we are always looking for ways to improve and make our customer's expereince a better one each and every time they choose to shop with us. We would like to speak further with you regarding your store situation and the merchandise that still has a sensor tag attached. A member of our ************* team will be reaching out via email shortly to discuss these concerns further.

A quick scroll down the rest of the reviews will tell the same story -- Abercrombie does not refund you for returns. I have made multiple returns in store, gotten receipt & email confirmation, and 6 months later I have not received a refund. This is absolutely absurd for a business to be openly scamming their customers like this.

Hi JJ, Thank you for taking the time to share your feedback with us and bring this issue to our attention. We are sorry to hear that you are not seeing the refunds in your account for the store returns you have made with Abercrombie & Fitch! We are happy to assist you with locating the details on your refunds! We have checked your returns in our payment processing system and have been able to locate the ARN numbers for the 2 return transactions related to the returns you made on orders 21057864187 and 21062289210. You can take these ARN numbers, which are the reference numbers for the processed refunds, and provide your bank/credit card company with them to locate each of your refunds. Order 21057864187 had a refund of $46.75 made in store on January 25th, 2024. The refund processed to your card ending in 1813 on January 26th, The ARN (reference number) for this refund is 74137464026001536462523. Order 21062289210 had a return made on March 12th and the refund in the amount of $198.05 processed to your same card on March 12th. The ARN for this refund transaction is 74137464073001616951355. If we can help with anything else, please, do not hesitate to reach back out to us at [email protected] with any other questions or concerns you may have; we’d be happy to help!

They frequently mail the wrong items when ordering online, or do not include items altogether. It has been impossible to get refunded from them when this happens, their customer service is abysmal. I’ve never had this happen with any other retailer but it has happened multiple times in the last year with Abercrombie and I don’t order often.

Hi Alexis, Thank you for taking the time to share your feedback with us and address your order concerns. Here at Abercrombie & Fitch, we're always looking to improve to help ensure our customers have a pleasant experience each time they shop with us. We are sorry to hear this has not been the case for you on multiple occasions! When an order is placed, we try our best to fulfill the order from our Global Home Office Distribution Center, however, there are times that items may have to be fulfilled from multiple locations. This would be the reason for multiple packages being shipped to you from one online order being placed. We would like the opportunity to review your concerns and discuss this matter further with you. A member of our Customer Care team will be contacting you shortly via email. Please be on the lookout for that email!

Horrible!DO NOT PLACE ORDERS WITH ABERCROMBIE !!! I ordered online on 4/28/2024 .It said delivered but I didn’t receive thepackage . I called and chatted the customer service and reported the issue. They rejected my request for a refund/reship. They said they offer pick-up in store at various locations. I choose to shop online because it is inconvenient to buy in stores . It’s a horrible way to treat their loyal customers like me who spend money with their company for all these years. I will not be ordering anything from Abercrombie ever again

Hi Xiaoxia, Thank you for taking the time to share your feedback with us and bring this issue to light. Here at Abercrombie & Fitch, we're always looking to improve to help ensure our customers have a pleasant experience each time they shop with us. We would like the opportunity to review your refund/ reship request and discuss this matter with you. A member of our Customer Care team will be contacting you shortly via email. Please keep an eye on your emails so we can connect with you.

It's really shameful how bad Abercrombie's Customer Service is. Online shoppers need to take their business elsewhere because there is zero accountability on Abercrombies end. I placed an order in Abercrombies app for two items on 3/31. Originally the order was scheduled to be delivered on 4/4 which came and went with the status frozen as "Preparing For Delivery". I'm the type to follow orders closely to make I receive the morning of 4/5 I began to wonder why there was was absolutely no movement on my order. I check the order status in the app on the night of 4/5 only to realize that my order had somehow been returned to a store sometime in the afternoon. I reached out to customer service who told me that the person who returned order to store received a merchandise credit which was then used to purchase children's clothes on 4/7. If you review my account you'll see I've never purchased any children's clothes from Abercrombie. I've tried explaining to CS that not only was the package was never delivered to me, it was never even listed as "Out For Delivery". Furthermore, a few days later the Order Status was updated as "Delivered" on 4/11 at 10:06 PM (???) which is very clearly AFTER the items were supposedly returned to store. Not only that, the location based delivery confirmation details list the delivery as taking place in Ridgewood, NY which isn't my neighborhood and has a completely different zip code. I even provided screenshots of the delivery confirmation calling out the inconsistencies to which they stopped responding. To think I made a replacement order for my items on 4/6 assuming that this would all be worked out and resolved by Customer Service only to be given the finger. It makes me sick that I've ever supported this company.

Hello Pierce, Thank you for taking the time to share your feedback with us. We are truly sorry to hear of the issues that have arose with your recent order 21069172507. We have been able to review your concerns, order tracking and order details in more depth for you today and have reached out via email regarding your order delivery. Here at Abercrombie & Fitch, we are always looking for ways to improve and ensure each customer has a positive and pleasant experience each time they shop with us. We are sorry to hear this was not the case for you with this recent order! We can confirm this issue has been resolved as of April 30th. If we can help with anything else, please, do not hesitate to reach back out to us at [email protected] with any other questions or concerns you may have; we’d be more than happy to help out!

Horrible Customer Service. Bought a dress in store. I asked about the return policy, they told me returns are acceptable within 30 days and they will give you store credit if the 30 days has passed (if returns are within 60 days). When I went to return the dress (still before 30 days), they told me it is not acceptable if the tags are not attached. I had no idea regarding the policies about tags. When I asked for exception, the store associate told me to call their customer service number and they would accept it through mail. I call and they said in-store purchases has to be returned in-store and it is in store discretion whether to accept the return or not. The representative I spoke to was horrible as well and did not even try to help me in slightest. So, please buyers be beware. Very disappointed with their customer service.

Hello Yunisha, Thank you for sharing your feedback with us and regarding your store purchase and attempted return. Here at Abercrombie & Fitch, we're always looking to improve to help ensure our customers have a pleasant experience when they shop with us. We would like the opportunity to review your return further with you. A member of our Customer Care team will be contacting you shortly via email. Please be on the lookout for that email so we can further assist you!

Ordered jeans that did not fit. Sent them back the next day. Have been tracking them via FedEx, there's somehow a "Delay" in the delivery & it's not winter. I called FedEx they told me to call the company I called the company & they said to call FedEx. Bottom line no one knows what's going on bc this company is running a scam to keep people's money. I mean they already don't have any brick & morter locations bc the company can't afford them anymore/ there is not enough interest in they're shoty products so now they are resorting to taking people's money who order online. I'm out of $45 of my hard earned money bc of this scam company & will never touch it again with a ten foot pole.

Hi Fernanda, Thank you for taking the time to share your feedback with us. We have reviewed your concerns and are happy to confirm that it does appear as though this return issue was resolved as of April 1 when a refund of $60.00 was processed for you, wonderful! We are sorry to hear that there was some confusion with the return tracking on your order! Here at Abercrombie & Fitch, we are always looking for ways to improve and ensure each customer has a positive and pleasant experience each time they shop with us. If we can assist you with anything else, please, do not hesitate to reach back out to us at [email protected]. We would be more than happy to help!

Horrible company stealing money from every day regular people. I purchased a dress for my wedding from here, it never showed up yet it said delivered (I checked right away once I got the delivery notification) yet Abercrombie rejected my request for a refund/reship. I filed the complaint several times and "******" from research and resolution continued to reject my request essentially saying its not their responsibility. I paid for items, it never got to me and its my responsibility? Horrendous customer service and I plan to tell everyone I know to no longer shop at a place that puts customers last. I have a big following and will blast it everywhere I possibly can. Disgustingly horrible display of support and care for the people that keep you in business.*

Hi Jennifer, 


Thank you for taking the time to reach out!  We are so sorry your experience wasn't the best.  We are thrilled to confirm that your order was approved for a replacement package and should be on it's way to you very soon!  Our Customer Care Team sent an email to confirm that replacement to you on March 19, please keep an eye out for that!  We sincerely appreciate your feedback and look forward to making your next experience that much better! 

Scammers. I purchased an item online and exchanged in store. The item I exchanged for ended up being 15 percent cheaper the next day. When I contacted online support for a price adjustment, they declined.

Hi ******, 

Thank you for taking the time to share your feedback with us and bring this issue to light. Here at A&F, we're always looking to improve to help ensure our customers have a pleasant experience each time they shop with us.  We would like the opportunity to review your concerns and discuss this matter with you. A member of our Customer Care team will be contacting you shortly via email.