About

Local BBB:

BBB of Central Ohio

BBB File Opened:

1/1/1966

Business Started:

6/4/1892

Business Incorporated:

8/9/2000

Type of Entity:

Corporation

Alternate Names:

Abercrombie & Fitch Stores, Inc.

Hollister Co.

Abercrombie Kids

Business Management:

Ms. Fran Horowitz, CEO

Mr. Nick Brazitis, Customer Care Manager

Ms. Victoria Ziemski, Customer Care Supervisor

Additional Information

Refund and Exchange Policy

Online Returns & Exchanges
What is your return policy for online orders?

To receive your refund to your original payment method, returns in resalable condition must be delivered to, and processed at, our Distribution Center within 30 days from the date of the last shipment. Please note that we cannot accept returns without your receipt, invoice, or order confirmation.

Returns received and/or processed after 30 days of the date of the last shipment will be refunded to a merchandise credit in the form of an e-gift card and sent to the email address used on your order.

What is your exchange policy for online orders?

You can make an exchange at any time, free of charge! If the size/color you want is no longer in-stock, you may return for a refund. Please note that we cannot accept exchanges without your receipt, invoice, or order confirmation.

How can I return/exchange my items?

We hope you love your order – but just in case something isn’t quite right, return or exchange your order effortlessly through one of the following options.

Head to your nearest A&F store

For easy and free returns/exchanges, bring your item(s) and receipt, invoice, or order confirmation to any Abercrombie & Fitch or abercrombie kids store in the US. Click here to find a store location near you. Online orders must be placed in USD to be returned or exchanged in a store in the United States and cannot be returned or exchanged at stores outside the US.

Submit your Return or Exchange Online

1. Click here to get started.

2. So that we can track your return with you, use our return service by selecting our preferred carrier and use the return label we email you, or the pre-printed return label from your order invoice.

— A return service is offered to our customers which helps confirm the status of your return and track its delivery progress for added security. Please note, for using this service, a fee of $7 will be deducted from your refund. Exchanges are free of charge.

3. Drop off your return at one of the locations listed here. Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to initiate/your exchange order to ship out to you.

What is your Holiday return policy?

With your original receipt, invoice, or order confirmation, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price to your original form of payment through January 31 the following year.

Are there return exclusions/exceptions?

Select merchandise will be accompanied with a tag that must stay attached to return or exchange the item.
Merchandise purchased with shipping speed Same Day Delivery is not eligible for Digital Exchanges.
Can I return items from multiple orders in one package?

Yes – you can return items from multiple orders in one return package. You will only be charged the $7 return service fee once.

Only create a Digital Return for one of the orders, otherwise the system will think that you are sending the returns separately.
You must include the order invoice(s) for each order in the return package so that our Distribution Center knows which orders each return items belong to. Failure to provide each order invoice may result in the merchandise being shipped back to you.
When will my exchange order ship out to me?

Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your exchange order to ship out to you.

If any of your exchange item(s) become unavailable during this time, you will receive a full refund to your original payment method if the return is delivered to, and processed at, our Distribution Center within 30 days from the date of the last shipment.

When will I receive my refund?

Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to be initiated to your account. Once your refund is initiated, it may take 3-5 business days to appear in your account, depending on payment method used.

If you placed an order in store and paid cash, any refunds, cancellations, or returns will initiate an email asking you to go back to an Abercrombie & Fitch or Abercrombie kids store location in the US within 10 days to receive your refund. If you do not return to a store within 10 days, a merchandise credit in the form of an e-gift card will be sent to the email address used on your order.

My return package shows Delivered, but I haven’t received my refund yet.

Once your return package has reached one of our carrier’s consolidation hubs it may be marked as ‘Delivered’, prior to arrival at our Distribution Center. A ‘Delivered’ scan does not always mean the return package has been received by our Distribution Center or has been processed yet for a refund.

After dropping your return off with the carrier, please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to be initiated to your account.

Business Categories

Fashion Accessories, Clothing, Retail Stores, Womens Clothing, Mens Clothing, Children's Clothing Stores