ComplaintsforBob Evans Foods

• Initial Complaint

  02/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Around December 22, 2023 I purchased a package of Bob Evans glazed apples. Sometime before I called them to complain o/a January 18, 2024 I prepared the glazed apples to be eaten. After checking consuming a few forkfuls I chewed down on something hard. I pulled it from my mouth and discovered that it was an apple stem. I called Bob Evans to complain and they seemed understanding about my problem and told me that I would receive coupons. They requested that I send a picture of the apple stem and I emailed this off to them January 25, 2024 at 11:58 PM. The coupon offer was satisfactory until I received the coupons for nothing that I would purchase because I don’t like anything that the two $5.00 were offering (Bob Evans, Simply Potatoes or PEBBLES Waffles product). These coupons for those products are not acceptable since my complaint was about glazed apples.

  Business response

  02/29/2024

  Good morning,

  I reached out to the consumer this morning and explained to her that she could use the coupons that we sent her for the Glazed Apples.  This issue has been resolved.

  Thank you,

   

  Customer response

  03/03/2024

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  08/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bob Evans Original mash potatoes contain these black disgusting chunks which are obviously contaminants, rot mold or rat feces. This is the second time I purchased this family style original mash potatoes to find them. I rinsed the potatoes off of them and they are fuzzy black.

  Business response

  08/25/2023

  Business has stated they have been in contact with the consumer and they are working to resolve this issue.

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 7, 2023 I purchased a 2 pk of Bob Evans single serve mash potatoes at Walmart in Kingston NY for $4.12. The potatoes were white water with lumps and did not taste right. I still have the other serving to return for examination. My numerous attempts to contact this business went unanswered. When you call you can only get to a voicemail and they don’t respond. I want a refund or a replacement.

  Customer response

  07/20/2023

  The matter is resolved. 

• Initial Complaint

  05/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Their frozen egg cheese sausage croissant sandwiches are no good. The croissants fall apart even before you cook them. The box I had said 02-21-24 it was not even close to expiring. I have been buying these for a few years & they were pretty good. But the last several months they have been like this. The croissants crumble in your hand just pulling them out of the box. They are $6.79 a box.I buy them at least once every 2 weeks. I like their larger sausage patties like hamburgers.

  Business response

  06/05/2023

  Dear ***** ***,
  
  Thank you for sharing your experience with one of our products. We’re sorry it did not meet your expectations. Bob Evans Farms prides itself on adhering to the highest standards of quality and your comments help us track down any product that does not meet those standards.
  
  Based on your input, our Quality team conducted an internal investigation into what could cause our frozen egg cheese sausage croissant sandwiches to fall apart before they are cooked. We reviewed quality, production and maintenance records from the production run provided. Samples were taken from the beginning, middle, and the end of the run. All quality measurements were within specified limits. 
  
  Additionally, shelf-life samples are retained from each product manufacturing run and are sent to a third-party laboratory throughout the year of shelf life to assure our products meet or exceed the stated shelf-life date.
  
  Throughout our testing and research, we were not able to recreate the scenario you described and believe it may have been caused by an event that occurred after the product left our facility. If the product is exposed to temperatures above freezing for extended periods, the product integrity could become compromised. It is difficult to pinpoint exactly where this might have occurred.
  
  We apologize for any inconvenience this issue may have caused. If you have any additional questions or would like to discuss this issue further, please do not hesitate to contact our Consumer Services team directly.
  
  Sincerely,
  
  Consumer Services
  Bob Evans Farms
  
  

  Customer response

  06/09/2023

  Consumer called BBB and left a voice mail stating she got a letter from BBB which is a joke because she doesn't use the Internet and isn't wasting her time writing letters back and forth. She said Bob Evans did not send her a letter and she just won't buy their products anymore. She said BBB can close this complaint.

• Initial Complaint

  12/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My husband bought it on December 20, 2022 . And he bought two simply potatoes hash browns.and he bought them at **** food store on Higley road and baseline road in Gilbert Arizona. He paid $ 20.00 dollars of the two packages. And, when we opened it on Christmas eve one of the bags were opened and we had a hard time separating the potatoes. We are recovering from covid and we are both on oxygen. We just want our money back or a replacement simply potatoes or something else your company does. We are new to the product. Resolution, we want our money back. And we lost the receipt too. Thank you.

  Customer response

  01/17/2023

  I like to know if you guys can keep trying for me .we want our money back. Thank you 

  Customer response

  01/26/2023

  We want our money back because the potatoes didn't taste good. We want our money back $ 15.00 dollars for two bags potatoes. We are recovering from covid and we are on oxygen. We are on social security. Thank you.

• Initial Complaint

  09/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a roll of sausage in August, as my husband was eating a slice, there was a fish hook in the sausage patty. Thankfully he did not swallow it. I contacted the Company and have proof of the incident and I have been waiting on an investigation regarding this issue. I was informed yesterday 9-9-21 the contact I was relating the info to is no longer with the company. I have not received a response as to who is taking over this investigation. I have been cooperative and patient dealing with this matter, however, this company does not seem to care.

  Business response

  01/18/2022

  Good Afternoon ***,

  Here are the results from the investigation into the foreign object found in the sausage:

  The fishhook is still in proper condition it is impossible for foreign material to come out of our system unchanged. The diameter of the final plate is 5/32” and the width of the hook is twice that size, reviewing our process flow chart it is a closed system and for foreign material to have entered, it would have been prior to the final plate grinder. The hook was received undamaged, indicating it could not have gone through our machines as it passes through 4 plates with varying diameters and 3 knives between them. The images attached show that it cannot even pass through one of the plates.

  I am including the pictures that were sent to the plant as well.

  Sincerely, 

  ****** ******

  Customer Service Representative

  8200 Walton Parkway

  New Albany, OH 43054

  O:   ###-###-####

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩