Customer ReviewsforLower.com

They insisted on telling me the numbers of my possible loan, it was like pulling teeth to get the actual numbers emailed to me in my inbox. They kept asking what other lenders were offering me, and then it felt like they scolded me when I finally got to see the numbers with my eyes and told them their rate and closing costs were higher than the other offers. The VP Shane said "if I can't trust what they are telling me, why work with them?" in reference to me asking for the numbers in writing. He also said "this is why we ask for the other lender's offers so no one wastes their time". What a JERK.

Very deceitful, the rep I got paired with tried to push me to a HELOC with twice the credit limit I asked for then quoted me 3% higher than the going rate. Once I confronted him on the rate he stopped calling and texting me.

They wasted my time. What they advertise, & what they can do, are two different statements.

I'm usually the type to dot my i's and cross my t's, especially when it comes to financial dealings like a mortgage. So it was quite a jolt when Lower.com, after assuring me of an escrow refund close to $10 grand (a not insignificant financial draw that was a part convincing us to close with them), came back with a staggering correction 6 weeks AFTER closing: there would be no refund due to an escrow shortfall they hadn't initially caught. This isn’t just a minor hiccup; this is a significant oversight that has had a real impact on our finically forecasting, and I would like some accountability. This is following an initial issue I experienced during closing that almost made me cancel the night before signing. After reviewing the CD, it became clear that in the multiple sales y “but wait there’s more!!!” style breakdowns of costs Lower.com had given me, they had left out a critical detail: the HELOC itself would be used to reduce my mortgage by $35,000! I had no reason to assume that this figure would come out of the HELOC, and I can only the omission was strategic in their part, because everything else was laid out meticulously. Their omission led me to an incorrect assumption that our HELOC availability post closing would be mouth larger, which isn't something I take lightly and greatly defeats the purpose of the loan in the first place. I'm sharing this because diligence isn't always enough—you also need transparency from your lender. If you're going through the refinancing process, be aware that it's not just about the questions you ask, but also about the forthrightness of the answers you receive. I need better answers, netting such a significant loss with this escrow refund is intolerable, it’s not just bad business or poor communication, they had us sign a document under false pretenses and something needs to be done about it.

Trust the government more than this company. Starting with trying to convince us that combining our vehicles and taking a loan from 2.5% to 13 % would save us money. Then demanding closing had to be by the end of the and adding fees and closing costs until paperwork signing with a notary not even with the company. Save yourself the trouble and please look elsewhere. Walked out after reading the paperwork.

Nick C******* was great! Informative and efficient. He always responded timely to any questions we had and helped us weigh our options of what made most sense for our needs. Highly recommend for your refinancing needs.