ComplaintsforThe Wallick Companies, LLC

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *** transcri*ed from hard copy complaint form received via US Mail: I live at **** ***** ***** *** ***. Talk to ***** a*out deposit. No one never got *ack to her now she do not work their. ****** did my walk through with me, he still work their. I was never late on my rent. You can and call no one returns your call. (I think the company is very disrespectful)

  Business response

  09/18/2024

  '***** *****' via Dispute Resolution - Shared In*ox <*************************************><*r>Mon, Sep 16, 12:03 PM (2 days ago)<*r>to *etter, *****, Am*er<*r><*r>Hi ***** - this resident is requesting her security deposit refund. I assume it's one of the Homeport locations. The address is **** ***** ******* ******* ********* ****. Can you let me know? Seems like a simple issue to resolve if she left the unit in good condition. Thanks

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Discrimination housing Federal vandalism of property seeking settlement intentional inflicting Emotional Distress vandalism of vehicle clothing suppressed Evidence Ohio civil rights commission ****** &Columbus region offices staff .

  Business response

  09/05/2024

  The Wallick Companies does not manage this community since January 24, 2024. Please contact the current property manager and agent. Thank you!

  ************************, Senior Vice President, Wallick Companies

   

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There are only five handicapped parking spaces, which are fully occupied most of the time. As a handicapped resident, I have often been unable to find a handicapped parking spot, forcing me to walk the equivalent of a block and a half to the main entrance. Even when I can find non-handicapped parking close. My wife and I have extreme difficulty getting in and out of our car because the parking spaces are so small we cannot fully open the car doors.

  Business response

  07/30/2024

  We will determine how many residents have cars at ******* of *********** and purchase signs that designate specific parking spots for "Residents Only".  This should prevent the closer parking spots from being used by visitors or staff.

  Customer response

  08/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22059863
  
  I am rejecting this response because: 

  I believe they missed understanding the complete problem.  There is a lack of handicapped parking.  There are only five handicapped parking spaces.  My wife and I are residence at the *******, we both have cars and handicapped placards. That takes up forty percent of the available parking.  The five spaces are frequently totally occupied.  I see cars parked in non-handicapped parking spaces with handicapped placards hanging from their rear view mirror,meaning they could not find handicapped parking.

  
  There is a need for additional handicapped parking because a regular parking place does not allow you to fully open your card door.  My wife needs to have her car door fully open so she can have immediate access to her ******.

  
  
  Regards,
  
  ***********************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I used to live in **** at Marsh Run I moved out & have been waiting for my deposit refund for many months. 4 or 5. $300 deposit. The Wallick Companies keept telling me it's on it's way. The lady I talk to said she was fdoing the paperwork. They are so crooked & slummy. Business not run right & people don't stay working there. I want a check sent to my address they have on file I have been getting the run around for 5 months.

  Business response

  05/31/2024

  Sorry for the delayed response, but we researched ********************** inquiry, and his security deposit refund check was returned due to invalid forwarding address. Our RVP contacted him to confirm the correct PO address in *********, **. A check should be mailed out in the next few days. Please keep us posted and confirm receipt of the refund check. I apologize about the inconvenience. Have a nice weekend! Thanks 

  *********************;

   

  Customer response

  06/03/2024

  *********************************
  Thu, May 30, 4:04 PM (4 days ago)
  to me
  
  A *************************** ** Box ****** Milwaukee WI ***** called that his complaint filed 5/21/20204 had not been resolved and he never received his $300 deposit. Wallick *** in ********** did not respond- Complaint ID ******** 
  He wants a printed copy of his full complaint mailed to him at the ** address we have on file. 

  Customer response

  06/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21741849
  
  I am rejecting this response because: I have not received the security deposit refund check.

  My mailing address: **********************************
  
  Regards,
  
  ***************************

  Business response

  06/24/2024

  The check was sent on 5/30 to the address that ****************** supplied via phone with our contact.  Please see the attached information.  

  Customer response

  07/08/2024

  
  Uh, yes, I'm not for sure if this is Mr. ***** um, ***, um, but I, yes, my name is ***************************. I was calling in regards to my case with ************ and, um, Marsh Run Apartments Complex. Um, they wanted to close this case out, I guess, saying that everything has been, uh, taken care of, which it hasn't. I haven't received my full, uh, the security deposit back. They only sent me part of that deposit, trying to charge me for a water bill where, which I was not living in the apartment when this was, when these bills was occurring. So, um, I would like to, uh, for this to be not closed, but to remain open because I'm not, they're not trying to send me my full deposit back. I mean, I was being screwed over when I was living in the apartment and I'm getting screwed over as I, as I left the place. So basically I don't feel this should be closed out like everything was done and they, they did, did good by me when they didn't. If you could please give me a call back at ************ at your earliest convenience. I don't know if I'll be able to catch this call or not when it comes in, but if there's any way I can reach you directly, please leave me a phone number. Thank you.

  
  Uh, yes. Hi, um, **************. Um, this is, um, Mr. *************************** calling back again. I'm not sure if you got the last message, but I was calling in regards to my case being closed and I guess the fact that they, you guys figured that they, the ******* of ****** and Marsh Run Apartment Complex has fulfilled their, their obligation to me with the, with what they sent me, but they didn't send me the actual money back. They just sent me part of it back. And I think this case needs to be reopened. So if you could please give me a call back at your earliest convenience with a phone number if I can't be reached to get back to you. Again, it's ************ at your earliest convenience. Thank you.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3.14.24, the pipe busted in the upstairs bathroom, drywall fell down, whole house flooded. I called the emergency line. it took 15 minutes to find the main shut off. A maintenance guy came out about 10p. It took 2 days for them to repair the pipe. That's when I learned my water line is connected to my neighbor's kitchen water line. 

  Since then, nobody has returned to make the necessary repairs to the ceiling and the laundry room light fixture no longer works due to the water damage, the flooring is starting to come up.   

  Another issue is that I just bought a washer and dryer, but I can't hook them up, because the water line hose is corroded. The maintenance man says it cannot be repaired.

  All of the toilets in the home have to be plunged to flush. Maintenance came out and said it was a complex-wide issue. 

  In January, the rental office manager said I had a credit, as I had been paying more. But on 3.12.24, I got a letter saying I was $970 behind, and they were going to file an eviction. I went to the office, and was told it was only $420 and change. I've paid $300, but they have not taken care of this billing discrepancy.  

   

  Business response

  04/04/2024

  Good afternoon,

  We are addressing the plumbing concerns outlined in the complaint and will provide follow up with the resident of when to anticipate a plumber to access.  Also, will be issued a credit after looking at her concerns regarding her account.

  Thank you,

  *********

  Customer response

  04/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21500287
  
  I am rejecting this response because: 
  Nothing has been fixed, I emailed a picture to the Wallick representative and made attempts to check on the status of repair and no one is responding. I have a big hole in the ceiling and they are not fixing it. 
  Regards,
  
  ****** *******

  Business response

  05/21/2024

  Business states the repairs were being completed last week.  

• Initial Complaint

  03/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice of collection from a collection agency in the amount of $8200. I was told by them it was for Wallick Communities. I lived there from April 1st 2010 until sometime in late 2018, at which time my kids and I moved out due to my wife’s drug use.i few months later I went to the manager’s office and signed off of the lease so they could recalculate the rent based on her income. In the later part of 2023 I was contacted by the new apartment manager who informed me that she was going to be evicting my now ex-wife. She told me that the records showed my ex-wife owing them money but not me. I informed her I had signed off the lease years earlier and that’s why I didn’t owe any money. She then told me she could not find where I had signed off the lease and asked me to come in again and sign off again, so I would not be involved in the eviction process. So I once again signed off the lease. I never heard from anyone at Wallick after that until I received a collection notice. I have made several attempts to contact their corporate office. All they have in an answering service who has given them messages to call me back. I have been told they would return my call within 24hrs. I have yet to receive any contact from them. I need them to contact the collection agency and let them know that I have no part in this money that is owed.

  Business response

  03/26/2024

  Community Manager has been in contact and advised **** that we would need to investigate and we would get back to him as we would have to get file with eviction information. We will contact previous tenant the first week of April once we are able to obtain more information. 

  Customer response

  03/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  Wallick will not be able to reach ****** ******* because she is currently a homeless drug addict. I will accept a response that includes a resolution to this issue. IE: Confirming with collecting agency that I do not owe any money.

  
  Regards,
  
  **** *******

  Business response

  04/01/2024

  Can Mr. ******* please provide me the name of the Wallick community and his former unit address that he resided between 2010-18?

  Thank you,

  ***** *****

   

  Customer response

  04/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 

  ********* ******* Apartments 

  **** ******* **** ** *** *** *********** **** *****
  
  Regards,
  
  **** *******

  Business response

  04/03/2024

  Hello, I have no legal documentation showing he is not financially obligated to pay the damage charges.  

  Mr. ******* would need to reach out to me if there was some sort of agreement he would like to work out.  

  Warm Regards, 

  Customer response

  04/04/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because:  

  I have left several messages for someone to get back with me on this and no one has. I don’t know who I need to contact. Could someone provide me with a name and phone number?
  
  Regards,
  
  **** *******

  Business response

  04/05/2024

  ******************* 

  Customer response

  04/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  I just received an email to contact someone at Wallick. But none of this is straightened out yet.
  Regards,
  
  **** *******

  Customer response

  04/11/2024

  This is why I would like to speak with someone. I cannot find copies of where I signed off on the lease. But I know you must have a copy of her current lease based on her current income without me on it.That was the entire reason I signed off the first time on the lease so that she could have her income adjusted so she could adjust her rent. The second time I signed off on the lease was when they were getting ready to serve her with eviction papers the manager asked me to come up and sign off again because she could not find where I signed off the first time.I cannot help the fact that the managers did not do their job and obviously scan these forms into your computer system. But I know that my name is not on the lease you have signed. My ex-wife signed that lease by herself so that her rent would be lowered. I divorced her in December 2020. Why would I ever still be on the lease that is based on income? If I was still on that lease, the rent would have been much higher.

  Business response

  04/22/2024

  This has been handled directly with the consumer.  Thank you for allowing us to work through this with you.

   

  Customer response

  04/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  Through email correspondence, I was told by Wallet that they would contact the collection agency and let them know that I was not responsible for this debt I have since contacted the collection agency twice. The latest of which was today, April 22 around 7 PM. I was informed by them that they have yet to receive any email confirmation from Wallet releasing me from the liability. This is the problem I have had with Wallace for years is I can’t get anyone to do what they say they’re going to do. 
  Regards,
  
  **** *******

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I haven’t received a deposit for a unit I moved out of 10/30/2023 ledger says tenant should have had 1 has yet to receive

  Business response

  02/13/2024

  I apologize about the delayed response! Can you tell me which Wallick community that you resided? I will make this a priority given the dollar amount of your refund. Thank you for your patience!

  ***** *****

   

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in an apartment complex by the name of Parkwood commans Owned by Wallick communities. I have live her for a little over 2 years and not even a month after moving in my doors fell off to the laundry area and there wasn’t a leasing manager for months on end. We have not had a permanent leasing manager since this place has been built. They don’t come and fix anything I have mold growing under my sink from a leak I reported mid 2023 that’s they have sent TWO mean to look at but not fix and whole they we’re supposed to patch due to pipes bursting with in the first 6 months of living here. And now here I am trying to move and I can’t get in contact with anyone to have my new leasing office contact. The maintenance has been seen being sexually active with other residents and it’s just very unprofessional.

  Business response

  02/12/2024

  Hello-

  I have reviewed the tenant's file and see that she is on notice to vacate on 2/15/24. Although we do not have a permanent community manager, we have had other mangers from other sites covering Monday through Thursday. There is always somoene in the office to address resident concerns. I will have one of the mangers reach out to her tomorrow. I also put in a work order to have our maintenance technician repair the leak. If the apartment is left in the condition in which it was rented, and she did not cause any damage; she will be issued a full refund. 

  Thank you,

  ***** *******

  Regional Manager

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into a apartment at ronez manor **** ******* ** *** * ***** *** *****  After moving in that night I had noticed a chunk missing out of the floor and the panel was not locked in properly . Contractor came looked at it and stated that the flooring was cheap and some of the boxes had got bumped into and cause the damage to the floor . The contractor never fixed the issue and after 3 months the damaged area grew way more . I called to complain about I was told if I don’t like it then just move maybe to a nursing home . I called housing authority they said to make complaint in writing and then they have 30 days to complete the repairs . So I did on December 8th I do have a copy of this letter . I’ve tried to get back to housing authority and left several messages for a call back with no response. On January 8th the office manager came to my apartment for me to sign a paper she claimed it was for the wallick staff to talk to my Medicaid case manager and stated that the flooring guys warned about installing this type flooring over concrete . And with that being said that I would not be responsible for repairs to the floor. On the 22nd they called me up to the office and informed me do to water and the fact that I use a chair on wheels to do my dishes that this was the cause of the damage and since it is the type flooring it is that the entire apartment flooring will be replaced at my expense The door is by the word they gave me in the office the work is to be done on the 24th of January and knowing I’m disabled that I had to move my furniture so they can do the work. I’ve tried to get help by calling different organizations with no help. Legal aid said if I get a eviction notice then let them know Thank You for your time I hope to hear from you soon

  Business response

  01/23/2024

  Hello,  I have spoke to the resident and explained that the damages that were found to the floor were found to be resident damages.  We have explained to the resident that we do not want any trip hazards in the unit and have scheduled residents flooring to be replaced.  The resident will have to move their personal belongings to make proper repairs to the floor. 
  We are following our policy and lease. If you have any further questions please let me know. 
  Thanks, 

  **** 

• Initial Complaint

  12/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been on waiting list for several of wallick communities apartments. I got on list when I became pregnant with my first and only child. My son is now 6 months old. Since I gave birth I been brought into the office of two particular complexs and told to bring in all my information and do a second application as if I were getting an apartment. Then I wait for several weeks to a month. And I get put off . Then told there are no empty apartments. Same thing has happened twice. I'm currently employed but still struggling as a single mother. I'm homeless . Address on complaint is for mailing. Please help me figure this out. I have good references and an income. Hyde Park in Mount orab Ohio is my interest because it's close to my job and I keep getting the run around. I can only stay with my mom so many days a month, because she lives in housing. Thank you for your assistance in this matter

  Business response

  12/19/2023

  I do apologize about the lack of response regarding the status of your application at Hyde Park West Apartments. I'll contact the property manager and have them contact you for an update.

  Thank you for your patience and interest! 

   

  ***** ***** 

  Business response

  12/21/2023

  Please contact Hyde Park West property manager, ***** *******, at ###-###-####. Ms. ************ application is being reviewed by our compliance department and we need some additional documentation to complete and approve it.
  Her phone number's mailbox is full or not working. Thank you!
  

  
  

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