ComplaintsforAbercrombie & Fitch

• Initial Complaint

  09/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order through Abercrombie and Fitch online for $224.16. The package was handled by ***** Smart Post shipping. The ***** delivery driver placed the Abercrombie package on top of our large mailbox that has a lock on it and not inside of the box. The package was then stolen off the box less than an hour of being delivered. I have contacted ***** customer service multiple times to file a claim and they require the shipper, Abercrombie to file the claim directly. I have then contacted Abercrombie multiple times and they are not cooperating and will not help file the claim for the stolen items. They told me to contact local authorities, so I have filed a police report as well as dispute with my bank for the transaction. Is there any other way to get Abercrombie to handle this issue with the shipping company they provided ***** to get a resolution.

  Business response

  09/27/2024

  Hello ******,

  Thank you for contacting us via the Better Business Bureau regarding your stolen order! 

  We are truly sorry to hear that your recent order *********** with Abercrombie & Fitch has been stolen after it was delivered by ***** on September 26th! We appreciate your following the steps to file a police report for this theft that has occurred. 

  Upon review of your order and purchase history across both of our brands, we have approved a reshipment of your order for you today, September 27th. Please keep an eye on your emails  as you'll receive an email confirmation with tracking details once the reshipment has been processed. If any items become unavailable, a refund will be issued to your ********** ending in **** for those items instead.

  For future orders placed with A&F, if you are concerned about your packages arriving safely, we would recommend placing the order to an alternate address, such as a Pickup in Store order, or to one of our convenient Pickup Point locations. 

  Since this reshipment request for your order is being honored, we would request that you close the dispute with your bank as well. Thank you. 

   

  *** 

  Customer Service

  Abercrombie & Fitch

  Customer response

  09/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****

• Initial Complaint

  09/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order was placed on 09/18/2024 - order: *********16 It was marked delivered on the Hollister app. When I received the bag (on Sep 21, 2024) , it didn’t have the shirt ($29.95 ) I ordered nor did it have the packing slip. I reported the issue to Hollister using their chat and they stated they would replace the item. Then I received a message saying it was denied. I called them on 9/22/2024 to report it again. Later that day, they send me a email telling me their distribution center confirmed everything was in the bag and to reach out to OnTrac, local authorities and my financial institution to file a dispute. When I reached out to OnTrac, they told me to contact the seller. This is the second time, I have ordered something from this company and the items are not present in the packaging nor is the packing slip (which is used to return the items). This issue with their distribution center and not packing the items properly is a huge issue that I would like to have resolved. They have not resolved the issue at all by refund or replacing the item.

  Business response

  09/26/2024

  Hi *****, 

  Thank you for contacting us via the Better Business Bureau regarding your missing shirt in your recent Abercrombie & Fitch order! 

  We are terribly sorry to hear there was an issue with an missing item in your order *********16, and that you originally received a denial when a reshipment had been requested to get you this item. Our Research and Resolution team reviews all requests and they has re-evaluated your recent request for the missing Relaxed Looney Tunes Tune Squad Graphic Tee.
  
  We confirmed that this decision was reversed, and that a refund was approved and processed for you on September 26th.  Please allow 3-5 business days for the refund of $29.82 to reflect in your **** ending in ****. 

   

  ***

  Customer Service

  Abercrombie & Fitch
  
  

  Customer response

  10/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *******

• Initial Complaint

  09/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made an online order at Abercrombie's online store on 8/29/2024. The estimated delivery date was 9/9/2024. on 8/30/2024, the Ontrac-LaserShip tracking showed my package being in **********, **. Then on 9/1/2024, the Ontrac-LaserShip tracking showed my package being in ******, **. The tracking was not updated for over a week. I finally reached out to the company via email asking about an update on my package. They told me to give it another ***** hours, which I did. After not being updated for 9 days, the tracking showed that my package had been delivered to my house. However, there was no photo proof. My package never made it to my house. I emailed the company once again and they told me to give it another ***** hours, which I did. My package was never delivered. After going back and forth on email, the company said they would put in a request to have my package re-shipped to me. I responded and thanked them. Then I got another email where they told me that they were unable to approve my request for a reship/refund. I replied to them saying how I would like a refund, and they told me they were not responsible for lost or stolen packages once they are delivered to the shipping center. This same thing happened the last time I ordered from Abercrombie online. My package never got delivered, so I emailed them and they reshipped my package with no problems. However, this time they will not reship my package or even give me a refund. It is ridiculous. That is $256.48 of my hard earned money down the drain. I would really like a refund from Abercrombie, it's the least they could do.

  Business response

  09/23/2024

  Hi ****, 

  Thank you for contacting us via the Better Business Bureau regarding your recent order that was not received! 

  Upon review of your recent and prior contact history with Abercrombie & Fitch, we have been able to see that our Research and Resolution team was unable to approve your most recent request for a reshipment or refund due to not receiving your order 21112822344.  We understand how frustrating of a situation that has been and would like the opportunity to explain why we are unable to process the reshipment or refund for you. 

  When a package is reported as not received, our Research and Resolution team reviews each request and may not be able to approve a refund when we have received previous requests of the same nature. This decision is based on our historical records of successful delivery of orders associated with your contact information across our Abercrombie & Fitch and Hollister Co. brands. We recently received previous requests for refunds for orders that were not received that were associated with your purchase and contact information. Due to this information, we are unable to approve any additional refunds for issues with delivery. 

  We have been able to review the tracking and see where you mentioned multiple days of tracking updates, however, we do see that the carrier was able to deliver the package for you on September 9th. 

  If you believe that your package has been stolen from your property after being delivered, we recommend filing a report with your local police department. This may be especially helpful if there is a trend of packages disappearing from this shipping address. We would be happy to assist the police once the report has been filed by providing us with a copy of the report. 

   

  Amy 

  Customer Service

  ********************** & ********************

  Customer response

  09/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22321933
  
  I am rejecting this response because: 
  My package was never stolen because it was not delivered to my home. I have never once had a package stolen from my house. The delivery facility yall use just *****, respectfully. *** never had any issues before from any other store or shipping facility. The only issues have been when I have ordered from Abercrombie. So this is a you problem not a me problem. Yall have just lost a faithful customer. Congrats! 
  Regards,
  
  **** Ann ********

• Initial Complaint

  09/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I contacted customer service because my order was marked as delivered and I did not receive it. I filed a claim with ****** to get a refund and was denied. I need a refund because my package was stolen, and ***** was not able to find my order.

  Business response

  09/20/2024

  Hi ******, 

  Thank you for contacting us via the Better Business Bureau regarding your missing order! 

  After careful review, we have confirmed that the package you contacted us about, which was delivered by ***** on August 16th, was indeed delivered to the correct address listed on your order. Our Research and Resolution team reviews all refund and/or reshipment requests and we have had them re-evaluated your recent request for order 21108345945. 

  We are happy to confirm that a refund in the amount of $101/98 has been issued back to your Klarna account. Please allow up to 14 days for this refund to reflect to your account for you. 

  If you are concerned about your packages arriving safely to your home, we would recommend placing any future orders to an alternate address, such as a Pickup in Store order, or to one of our convenient Pickup Point locations. 

   

  ***

  Customer Service

  ********************** & ********************

  Customer response

  09/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ****

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Placed routine order, item I ordered was final sale, and became sold out once order was completed. Order was received and delivered correctly. Opened order, SKU #: *********, item was ordered in size Medium. Upon opening package, item was in delivered in size XL (Xtra Large) chatted with customer service, unable to do return due to final sale, unable to do exchange due to item being sold out, requested refund. Next day I was told it was under review, challenged decision, was emailed today and informed that I was not granted a refund and to contact the courier of the package. However, the courier did not make the error, it is the distribution center for Abercrombie and Fitch who made the error. This is now the 2nd or 3rd time this company has done this exact same scenario and it's getting ridiculous and is lacking in customer service. I simply would like a refund on the item. At this point I should be offered a refund plus something else for having to waste my time and fight so hard to get refunded such a small amount for an error the business made. I have now contacted Abercrombie and Fitch 4 times regarding this order, numerous emails, and now I am filing this complaint via the BBB, because this is just absolutely bad business practice. Please advise as a company how you are going to rectify this error and correct this mistake and not lose a 20 year plus customer based on such a small purchase.

  Business response

  09/18/2024

  Hi ***********, 

  Thank you for contacting us via the Better Business Bureau regarding your recent order 21109685107 issues! 

  We are sorry to hear that you received a wrong size in your 3-Pack Layering Tank! This is not a situation we like to see any of our customers have to go through! 

  We are truly sorry for the confusion and frustrations this order and the communications with our customer care and Research & Resolutions teams has caused you! All refund requests go through a review process and when previous requests of the same nature have been made, our team is not always able to honor additional requests. This is what caused the communications via email to you informing that a refund was not possible on your incorrectly received final sale merchandise. 

  Since this item was on clearance and we no longer have stock to fulfill a reshipment for you, we have gone ahead and processed a refund in the amount of $9.00 for you today, September 18th. Please allow up to 14 days for this refund to reflect to your Klarna account for you. 

   

  ***

  Customer Service

  ********************** & ********************

   

  Customer response

  09/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************************

  Customer response

  09/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************************

• Initial Complaint

  09/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  09/13/2024 I ordered a sweater online, which large was the only option to choose. My order went thru and my money was taken. 48hours later I get an email saying that my order will not get filled.I called once the email was received and was told the order would be filled and shipped on a Monday. Nothing was received in terms of an update for my order by *** on Monday. I have reached out, was told that I will be on a 7day waiting list and might not get my order.I am not one to complain, but I have to let my inner ***** out because the lack of communication between departments is s******* me hard. This will probably be the last time I deal with abercrombie. #firstworldproblems

  Business response

  09/18/2024

  Hello *******, 

  Thank you for contacting us via the Better Business Bureau regarding issues you are experiencing with your recent order! 

  We have been trying to locate your order in our system with your email and phone number provided in your BBB complaint, however, we have not been able to locate any order information. Can you please provide us with the order number and the email used to place your order?  We would be happy to take a closer look at this issue for you! 

   

  ***

  Customer Service

  ********************** & ********************

  Customer response

  09/19/2024

  My order is under ********************** ***** ******.

  Business response

  09/20/2024

  Hi *******, 

  Thanks for reaching back out to Abercrombie & Fitch via the Better Business Bureau! 

  We appreciate you sharing the email used for placing your order 21116095561.  We are sorry for the confusion and frustrations this order has caused you! 

  Upon review, the order for your Dallas ******************** Sweatshirt is currently on backorder at this point in time. We place items on backorder when they temporarily go out of stock and we aren't sure whether we'll receive more. By staying on backorder, you hold your place in line to receive the item first if it comes back in stock. We know you're excited about this sweatshirt, so we are going to wait 7 days from the day the item was placed on backorder to see if it comes back in stock. If it comes back in stock, we'll send you a shipment email letting you know we've shipped out your item. You won't be charged for your backordered item until it ships out. If your order ships in separate packages, no worries, you will not be charged additional shipping & handling. If this sweatshirt does not come back into stock after the 7 days, we will cancel this item from your order here, and once again, you will not be charged for it. 

  Just to confirm, the "charge" that you are currently seeing on our account for this order is just an authorization hold. We do not charge our customers for an order until it has been fulfilled and shipped out. 

  Unfortunately our items do sell out very quickly, especially if they are on sale. Our web team does the best they can to keep the website updated based on stock levels, but there are occasions where we can't update it fast enough. We would advise you to keep an eye on your emails for updates to your order letting you know if we are able to fulfill this backorder item. 

   

  ***

  Customer Service

  ********************** & ********************

  Customer response

  09/21/2024

  It's interesting that my wife will go on every so often and see other sizes pop up for that team, but I am still on a waiting list that expires tomorrow.

  Customer response

  09/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22297894
  
  I am rejecting this response because: 

  1. No response after my order was flat canceled after 7 days from original purchase date.

  2. **************** has been c*** this whole time. 

  
  Regards,
  
  ******* ******

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I submitted an online order for six black dresses on 9/8/24. I recieved my package as soon as it was delievered to my doorstep on 9/11/24. I picked up the package and noticed it looked tampered with. One corner of the bag was ripped or broken open and re-taped. I opened the package and there were only five of the six dresses I ordered. The missing dress was a medium petite black cowl neck maxi dress valued at ****** on the invoice. All items were listed on the invoice and were shipped in one package. I called Abercrombie twice to request a re-shipment of this missing item or a refund and received two notices from them stating that they could not offer a refund or reshipment of the item at this time. I am now out $104 on a dress that I never recieved? Not sure what happened during packing or shipping but I should not be liable for this. Please send me a refund for this missing item.

  Business response

  09/16/2024

  Hello *****, 

  Thank you for contacting us via the Better Business Bureau regarding your missing dress from your recent order! 

  We have been able to review your recent conversations with our customer care agents regarding the missing Plunge Cowl Back Maxi Dress from your order 21115220506.  We are sorry to hear this item was not included in your package upon the delivery! 

  Upon further review, our Research and Resolution team, who reviews all refund requests, has decided to overturn the initial refund denial you have received on this missing dress.

  A refund has been processed on September 16th in the amount of $110.24 to your **** ending in 1425. Please allow up to 3-5 business days for the refund to reflect in your account.

  We are sorry to see that none of these dresses worked out for you *****!  We hope to see you back to shop with us again soon! 

   

  ***

  Customer Service

  ********************** & ******************** 

  Customer response

  09/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ***************************

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  If I could give 0 stars then I would. I ordered multiple pairs of jeans for my kids for back to school, I went to return the jeans that did not fit. I was also doing an online return to *********, well I must have gotten the shipping labels swapped because Lululemon emailed me that they had gotten my Abercrombie jeans and that they would be mailing them back to me. I called A&F immediately to let them know that I had sent them my Lululemon clothes. After the original customer service representative kept assuring me that they had gotten my jeans and had issued a refund (which they did not, they got my Lululemon clothes) I asked to speak to a manager. She told me that there was NO way for her to contact anyone in the shipping/receiving office and that even if I call every single day they will not be able to provide me an update - I asked her point blank, so you are telling me that I may or may not get my Lululemon clothes and even if I call every single day you will never be able to provide me any answers, she paused and said 'yes'... so now that I have gotten my jeans back from ********* I go to return them again to Abercrombie, the online chat person told me I would have to get issued a store credit, so next day I go to the local store and was told the same thing, the manager can not override, I have to get a store credit and then call again to customer service to get my store credit changed back to refund on original payment method ... I have tried 3 times and keep getting told that 'someone in another department handles this and will get back to you' - so now I am out my Lululemon clothes that I will probably never get back and have a store credit to a store that I will NEVER shop at again because they have the absolutely WORST customer service I have ever dealt with in my life!!!! I have heard nothing back from the company.

  Business response

  09/13/2024

  Hi *****, 

  Thank you for contacting us via the Better Business Bureau regarding your return and refund issue! 

  We have been able to review your order 21107788861 along with our recent contacts and are sorry to hear of the troubles you have gone through making your return! We are happy to confirm that the gift card you received has been closed and the funds removed. A refund of $83.74 has been issued to your AMEX ending in 3016 today, September 13th. Please allow 3-5 business days for this refund to reflect to your card. 

  Regarding the Lululemon item mistakenly shipped to Abercrombie & Fitch, we have reached out to our internal teams to see if this return item has been located. If we are able to recover this item for you we will reach out via email to arrange a shipment of this Lululemon merchandise back to you. Please note that we cannot guarantee this can be located. 

  If we can help with anything else, please, do not hesitate to reach back out to us at *************************************************************************** with any other questions or concerns you may have. We are more than happy to help!

   

  ***

  Customer Service

  Abercrombie & Fitch

• Initial Complaint

  09/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hi, I placed an order on June 27, 2024 On Abercrombie and Fitch, it was supposed to be delivered in July 1st week and when I didnt receive it even though it showed delivered I contacted the company. They asked me to wait for two more days if its still getting delivered. It did not get delivered so I had to contact them and explained them the situation and due to unavailability of the products they couldnt re-ship it to me so they told me to refund me my money which was $540. In 3-5 business day. I thought they refunded me but in the month of August I realize that my bank transaction didnt show any refund so I contacted Abercrombie and Fitch again and they said that they will get back to me in 3 to 5 business days but nobody got back to me. I contacted them again and, they said they will contact me, but nobody did, finally I received their email that they are not going to refund my money and I might have to file a complaint towards the Carrier company but I have already talked to them and they said that they cannot do anything and I need to get in touch with Abercrombie and Fitch so I dont know what to do now. They also told me to File a dispute but Im not gonna file a dispute with my credit card company because it was not something purchased by someone else, it was purchased by me. So I am not going to file a false dispute. I seek BBB help to find me a resolution on this issue along with this message I am going to Send my order number and other information please please take a look At it and find me the best solution you can. Its a big amount for me and companies like Abercrombie and Fitch cant do this to their customers. Thank you so much!

  Business response

  09/13/2024

  Hi ****, 

  Thank you for contacting us via the Better Business Bureau regarding your missing refund for part of your order that was not received! 

  After careful review, we have confirmed that the package you contacted us about, order ***********, which was delivered on July 5th, was indeed delivered to the correct address listed on our order. As a result, we cannot move forward with your request for a refund. We sincerely apologize for any frustration this has caused.

  When a package is reported as not received, our Research and Resolution team reviews each refund request and may not be able to approve a refund when we have received previous requests of the same nature. This decision is based on our historical records of successful delivery of orders associated with your contact information across our Abercrombie & Fitch and Hollister Co. brands. We recently received previous requests for refunds for orders that were not received or missing items associated with your purchase and contact information.Unfortunately, we are unable to approve any additional refunds for issues with delivery. So sorry about that! 
  
  If you are concerned about your packages arriving safely, we would recommend placing the order to an alternate address, as a Pickup in Store order, or to one of our convenient Pickup Point locations.

   

  ***

  Customer Service

  ********************** & ********************
  
  

  Customer response

  09/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22277056
  
  I am rejecting this response because: I did not make any such allegations of lost package before. This is my first time complaining about an undelivered package. I do not agree with Abercrombie and fitch that I have made these kind of complaints before too. It shows delivered at my end too but I havent received it, the Only proof you have is from the carrier who says its delivered. But I didnt get it. Thats all I have to say. 
  

  Thanks 

  
  Regards,
  
  *******************

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am seeking the immediate return of funds from Abercrombie and Fitch as they agreed to in writing on 2024-08-17 (see emails provided) they have taken months to resolve this and offered me a gift card that I dont want, I want a true refund in the amount of $225.33 On 2024-06-27 I purchased three dresses online from Abercrombie and Fitch for $326.14. On 2024-07-29 I returned two of the three and requested a refund of $225.33. On 2024-08-10 I followed up with them as to why nothing was happening. I did this again on 2024-08-15. On 2024-08-17 they said they had processed the return and would be refunding me $225.33 back on ****** in 2-3 days. They issued a gift card instead. On 2024-08-31 I told them to refund and not gift card and they replied it would take 7-10 business days to refund. On 2024-09-01 I opened a ****** dispute to try to do a chargeback. On 2024-09-05 they told me to drop the ****** case for the refund. 2024-09-11, *********** was closed. 2024-09-11 I ask again for a refund

  Business response

  09/13/2024

  Hi *********, 

  Thank you for contacting us via the Better Business Bureau regarding your refund to your ****** account! 

  We are sorry to hear you have not yet received this refund! We were able to confirm with our Payments team that they are still seeing an open dispute with ******, which is causing your refund to be held in processing. Once the ****** dispute has been fully closed your refund will be able to process back to your account for you in the amount of CA$225.34. We have attached a screenshot to our reply showing this open ****** dispute. 

  If we can help with anything else, please, do not hesitate to reach back out to us at ************************************************* with any other questions or concerns you may have; wed be happy to help!

   

  ***

  Customer Service

  ********************** & ********************

  Customer response

  09/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22273633
  
  I am rejecting this response because: 

  The ****** case was closed on September 11th. They continue to lie and delay. Refund now. You have zero legal basis for not refunding. 

  
  Regards,
  
  ***************************************

  Business response

  09/18/2024

  Hi *********, 

  Thanks for reaching back out to Abercrombie & Fitch via the Better Business Bureau! 

  After further review of your order 21097929677, the returns made, your refund that we have issued and the ****** dispute that has been created, we have taken a closer look for you once again. We are sorry there appears to be some confusion with the processing refund, but we can confirm that the ****** dispute has not been closed yet. Our system is unable to finalize the refund back to your account without the dispute being closed. We ask you to please take a look at this ****** dispute once again and get it closed so we can finish processing your refund for you.  

  We have attached additional documentation showing that as of September 18th, the dispute you created with ****** has not been closed on your end. 

   

  Amy 

  Customer Service

  ********************** & ********************

  Customer response

  09/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22273633
  
  I am rejecting this response because: 

  The ****** case was closed on September 11th. As of today, the 18th of September there are zero active cases on my ****** and all is closed out. You are lying and continuing to defraud me. You have provided no dated evidence to show that the dispute is active and I have disproven that twice. REFUND NOW! 

  
  Regards,
  
  ***************************************

  Customer response

  09/18/2024

  I have confirmed with ****** today that it is closed. Screenshots provided. If they have issues on their end then they need to address that with ******. 

  Business response

  09/19/2024

  Hi *********, 

  Thanks for reaching back out to Abercrombie & Fitch via the Better Business Bureau!

  We want to apologize for all the confusion and troubles this ****** refund has caused for you! We have been able to connect with our Payment processor and are happy to confirm that your refund of $225.33 has been processed back to your ****** account on September 19th. It can take between 3-5 business days for this refund to reflect to your account. 

  We have also emailed you with further details of this refund that has been issued. We greatly appreciate your patience while we actively worked to get this issue resolved for you! 

  If we can help with anything else, please, do not hesitate to reach back out to us at ************************************************* with any other questions or concerns you may have. We are more than happy to help! 

  ***

  Customer Service

  ********************** & ********************

  Customer response

  09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. They have finally issued the refund after 2 months. Thank you for your help 
  
  Regards,
  
  ***************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩