Customer ReviewsforAbercrombie & Fitch

I have never had to call a company so many times in the span of a week. UNBELIEVABLE. Two of my packages had missing items. For one of the items I was told it would be reshipped. The reshipment was cancelled. I called to ask why and their response was that the so called specialist team would get back to me with details. I have not heard a word from them and the item still shows as delivered on the app. Not to mention that the items Im missing are part of a matching set which makes it even more frustrating that they didnt arrive. Also, I went online to see if Im the only one experiencing these type of delivery issues and Im relieved to know that I am not. I have sympathized with so many people going through the same situation and the suspicious behavior of the carrier that Abercrombie continues to use despite the complaints. Ive opened packages with my sister where the bags where each product comes in are opened, with holes in them and later closed with cheap tape. Ive washed every item Ive received out of concern for my health and safety, who knows where the items I pay for have been. Absolutely disgusting and unacceptable practices for a company with such a high price point for their products. The VIP member status is so not worth it when these are the perks.

Hi ********,Thank you for taking the time to reach out! We are so sorry your recent shopping experience wasn't the best! We are always looking for ways to grow and improve as a company and to make our customers shopping expereince with us a better one every time they choose to shop with us. We would like the time to discuss your shopping and order concerns in further detail with you, therefore, a member of our customer care team will be reaching out via email shortly. Please keep a lookout for our email so we can best assist you!

I ordered from Abercrombie for an upcoming trip and the package was stolen from where it was delivered. I hurried and placed a new order so I would get the items before my trip. I reached out to Abercrombie about the first order and was hoping for a refund but store credit would be fine. The representative said they would send my information to a specialized team and I would hear from them in 2-3 business days. I never heard back and I reached back out multiple times and no one has answered. I am still out multiple hundreds of dollars and just wanted store credit so they would be getting their money back as well but instead they are ignoring my messages so that I will give up. Ridiculous. I have given them too much of my money for this treatment from them.

Hi *****, Thank you for taking the time to reach out! We are so sorry your experience wasn't the best with your stolen order *********** and awaiting a reply for further assistance from our customer care team. We have been able to review your previous communications regarding this order and hate to hear that this has been an ongoing issue at your apartment complex with stolen packages! If you are concerned about your packaging arriving safely, we would recommend placing future orders to an alternate address, as a Pickup in Store order, or to one of our convenient Pickup Point locations to prevent this situation from occurring again! We have processed a refund in the amount of $279.61 for order *********** today, August 5th. Please allow 3-5 business days for this refund to reflect back to your Apple Pay account. We sincerely appreciate your feedback and look forward to making your next experience that much better! Thanks for being such a valued Abercrombie & Fitch fan!

I ordered a bathing suit bottom on Friday 7/19. Expecting to ship out during the next business day (monday) like the site says since it was purchased after a certain time. This shipment never got picked up. After inquiring on Tuesday (the day I should have received my bottoms per their email and the date of arrival for the overnight shipping I purchased) the person I had emailed said they were due to arrive Wednesday. They did not actually check the tracking on *** and they did not inform me they decided to ship my package as 2 day air instead (*** told me it was 2 day air), which is about 10 dollars less than what I actually paid for shipping.I requested a refund on my shipping before I was even aware of the 2 day shipping because the overnight on Tuesday was not originally fulfilled, and they did ***** it, but I had to inquire on Wednesdy AGAIN to let them know the package never made it to ***. They are now shipping it again, but they still picked 2 day air and not the overnight I originally picked. So now these bottoms will arrive the last day I am on vacation rather than the beginning of it.What I don't understand is how someone purchases overnight shipping but the packages goes out as 2 day air, you are not properly uses the person's money which is theft. I'm glad I noticed it or I would have never known.

Hi ****, Thank you for taking the time to share your feedback with us and bring this shipment issue to light. Here at Abercrombie & Fitch, we're always looking to improve to help ensure our customers have a pleasant experience each time they shop with us. We are sorry to her this was not the case for you with your recent order due to the shipping errors that occurred! We would like the opportunity to review your concerns and discuss this matter with you more in detail. A member of our ************* team will be contacting you shortly via email.

Be very careful when dealing with this business. They are still withholding our refund after almost a month since we returned the item. They engage in nefarious business practices. They will not issue a refund but instead send you an e gift card so that you will purchase more items from them. Even though their return policy is to give refunds within 30 days. They hold on to your money as long as possible. Im assuming its to collect interest on your money or for some other reasons.

Hi *****,Thank you for taking the time to share your feedback with us! We are sorry that there has been some frustration regarding your refund going to an E-Gift card instead of your original payment method! Here at Abercrombie & Fitch, we're always looking to ensure our customer's satisfaction every time they shop with us. We would like the opportunity to review your concerns and discuss this matter with you. A member of our ************* team will be contacting you shortly via email to gather further information regarding this refund. We look forward to connecting with you!

I placed three online orders which I had to return. According to ANF return policy, and after confirming with a rep, you can combine multiple orders into one package to save on the shipping fee. Following their instructions, I returned all three orders in one package, including the order confirmations and packing slips, to avoid any confusion. The package was delivered to their distribution center on June 27, 2024, well within the 30-day return window. Initially, I received assurance from a representative that the package was received and that the refund would take 3-4 weeks to process. However, by July 20th, only one of the orders was refunded, leaving the other two unreturned. When I called to resolve this, the rep initiated an investigation with their special services team. The following day, I received an email stating that my return would be processed once the packages were received, despite my previous confirmations that all orders were returned in one package.The next day, another rep canceled the refund for the one processed order and offered an "advanced refund" to my original payment method with Amex, but instead, I received a gift card, which I did not want. Subsequent communications with Abercrombie's resolutions team resulted in a refusal to refund me for the orders I returned. After numerous calls and emails, I was told that the gift card refund was not processed correctly and that my other two orders were still under review. I have since contacted my credit card company to dispute the charges as I returned all items according to their policy. This ordeal has left me stressed, anxious, and out nearly $500.This experience has completely changed my perception of Abercrombie & Fitch. Despite being a loyal customer with previous positive experiences, I am extremely disappointed with their customer service and return process. I feel like this company is committing fraud against its customers, and I urge others to be cautious when shopping here.

HI ****, Thank you for taking the time to share your feedback with us. We are sorry for all the *********************** your 3 return orders have caused you! We have been able to review all 3 orders; ***********,*********** & *********** and are happy to confirm that the refunds have been processed back to your original payment method. Order ***********, one of our customer care agents emailed you on July 25th to inform you of the refund in amount of CA$231.38 that was processed to your **************** ending 1000. The e-gift card you received has had the funds removed as well. Orders *********** & *********** we have been able to review for you today, July 29th and are happy to inform you that both of the e-gift cards received for these refunds have been cancelled and the funds removed from each of them. Order *********** we were able to issue a refund in the amount of CA$79.06 to you AMEX ending in 1000. Order *********** has had a refund in the amount of CA$151.29 issued to the same card as well. Please allow 3-5 business days for these refunds to full process back to your card for you.

My family drove three hours round-trip to the ****** corner, Abercrombie and kids. Once we got home, we realize they forgot to take off the security sensors we live nowhere near an Abercrombie and are now stuck with this item that my child can’t wear. When we checked out, there were four managers at the desk, not doing their job. We called the store to ask if they could help us and they said no. The only option was to bring it back and I was not about to drive another three hour round-trip to do so. This was for my daughter’s 10th birthday party. Abercrombie said they would contact us by email and we have not received anything

Hi ****, Thank you for taking the time to share your feedback with us. We are so sorry to hear that your recent store expereince was not the best! Here at A&F we are always looking for ways to improve and make our customer's expereince a better one each and every time they choose to shop with us. We would like to speak further with you regarding your store situation and the merchandise that still has a sensor tag attached. A member of our ************* team will be reaching out via email shortly to discuss these concerns further.

A quick scroll down the rest of the reviews will tell the same story -- Abercrombie does not refund you for returns. I have made multiple returns in store, gotten receipt & email confirmation, and 6 months later I have not received a refund. This is absolutely absurd for a business to be openly scamming their customers like this.

Hi JJ, Thank you for taking the time to share your feedback with us and bring this issue to our attention. We are sorry to hear that you are not seeing the refunds in your account for the store returns you have made with Abercrombie & Fitch! We are happy to assist you with locating the details on your refunds! We have checked your returns in our payment processing system and have been able to locate the ARN numbers for the 2 return transactions related to the returns you made on orders 21057864187 and 21062289210. You can take these ARN numbers, which are the reference numbers for the processed refunds, and provide your bank/credit card company with them to locate each of your refunds. Order 21057864187 had a refund of $46.75 made in store on January 25th, 2024. The refund processed to your card ending in 1813 on January 26th, The ARN (reference number) for this refund is 74137464026001536462523. Order 21062289210 had a return made on March 12th and the refund in the amount of $198.05 processed to your same card on March 12th. The ARN for this refund transaction is 74137464073001616951355. If we can help with anything else, please, do not hesitate to reach back out to us at [email protected] with any other questions or concerns you may have; we’d be happy to help!

They frequently mail the wrong items when ordering online, or do not include items altogether. It has been impossible to get refunded from them when this happens, their customer service is abysmal. I’ve never had this happen with any other retailer but it has happened multiple times in the last year with Abercrombie and I don’t order often.

Hi Alexis, Thank you for taking the time to share your feedback with us and address your order concerns. Here at Abercrombie & Fitch, we're always looking to improve to help ensure our customers have a pleasant experience each time they shop with us. We are sorry to hear this has not been the case for you on multiple occasions! When an order is placed, we try our best to fulfill the order from our Global Home Office Distribution Center, however, there are times that items may have to be fulfilled from multiple locations. This would be the reason for multiple packages being shipped to you from one online order being placed. We would like the opportunity to review your concerns and discuss this matter further with you. A member of our Customer Care team will be contacting you shortly via email. Please be on the lookout for that email!