ComplaintsforTravis Stevens Roofing, LLC
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Complaint Details
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Initial Complaint
11/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Description: The consumer hired Travis Stevens Roofing (TSR) to reshingle their roof on 10/08/21. He put down a deposit of $10k, which is half of the quoted $20k for the completed job. They began installation on 11/9/21 and told the consumer that the quality of shingles ordered was not available and offered an alternative shingle. These replacement shingles cost $2k less than the original shingles ordered. The company has caused a leak inside the home, caused property damage to the exterior of the home with their vehicle, left debris and trash on the roof and they have also damaged the neighbors home as well. They are now demanding full payment before completion of the job. The consumer has gone back and forth with them many times since this was not the original agreement and the work and repairs have not been completed.Customer response
06/01/2022
Travis Stevens Roofing - they did great personal damage to their property and some damages also done to the HOA property as well that they agreed to pay but no restitution has been made; there were no solar ventilation fans put up as agreed (even accepted the downgrade to a standard fan just to complete the task) on the original quote - they were never even orderedBusiness response
06/09/2022
The reason why solar ventilation fans were not installed is because they were not in stock and unavailable, as was explained to the homeowner many times. We did install the standard fans at ZERO cost to the client, as there were NO fans on the quote, which is attached to this message for reference. There is no damage to the HOA, this was never mentioned before. Due to the nature of the fabricated accusations, we request that the remainder of the invoice be paid in full before moving forward. The work per the quote has been completed in full. We have told the homeowner many times we are willing to work with him but false claims and requests for things not in the original quote were continually demanded by the homeowner. Any repairs that we caused will be rectified once the invoice for the roof is paid in full.
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
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ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.