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Find a Location

Honest Auto Repair, LLC has 1 locations, listed below.

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    Business ProfileforHonest Auto Repair, LLC

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/6/2023

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto Repairs

    Products & Services

    Auto Repairs

    Business Details

    Location of This Business
    147 S 21st St, Newark, OH 43055-3869
    BBB File Opened:
    8/18/2023
    Years in Business:
    3
    Business Started:
    4/26/2021
    Accredited Since:
    9/6/2023
    Alternate Business Name
    • Honest Auto Repair
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ms. Lacey Dalton, Statutory Agent
    • Mr. Kelly McClain, Co-Owner
    • Mr. Mathew M Dalton, Co-Owner
    Contact Information

    Principal

    • Mr. Kelly McClain, Co-Owner
    • Mr. Mathew M Dalton, Co-Owner

    Customer Contact

    • Mr. Kelly McClain, Co-Owner
    • Mr. Mathew M Dalton, Co-Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Took car for an estimate concerning steering issues was very descriptive with my issue over a month later honest auto has not completed the job upon the first time I received my vehicle back ***** the owner stated he has informed honda to put hi name on a list to receive an o ring for a hose that comes defective from all manufacturers in all 50 states and must have a specific o ring in order not to have leaks I asked for the part to be replaced with oem and was told its impossible to get oem. After replacing the main component that determines correct drivabilty being rack and pinion ***** the owner lied about having an alignment done and I was informed by **** his co owner that ***** adjusted the toe of my steering which didn't align the vehicle at all. I was informed another business preformed the alignment, upon speaking with their corporate office and local shop it is obvious my vehicle has Never been aligned with this particular shop, and conveniently ***** can't find any paper work in regards to this. I have taken my car back this last time makes it the 5th time and now I'm being told from ***** the owner there is an additional part that one dealer in the whole nation has the part and through email 2 days before the final incident owner ***** stated he has left 2 messages then while at his "shop" was told he left 7 messages and has heard nothing back. I expressed my concerns and fact I wanted a refund ***** stated ( on recording) that he couldn't refund any amount for parts but would refund the total amount of labor I had paid as he stated hes stuck and isn't sure how to complete the job then ***** and co owner **** began acting completely biligerant threatening me with stand your grown statements and calling the police stating they wanted me trespassed from the business clearly to avoid completing the job or giving me a found or being exposed as nothing more then back yard mechanic skills scaming people for services not able to be fulfilled
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Central Ohio

    BBB Reports On

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