ComplaintsforShackleford Disposal Company LLC

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The first complaint Shacklefords did not pick up my whole streets trash on Thursday April 6th. This resulted in trash blowing all over our neighborhood when we had a wind storm that Saturday on the 8th. I drove around the neighborhood and realized they had missed our street only. When I called into Shacklefords to report this, the receptionist said this must of been because a driver called off. It clearly was not the reason. The following Thursday April 13th I placed my trash out as usual. I sit my hauler provided can along with another 55 gallon barrel. I purchased this barrel in October of 2022, and it has been out with my other can for 6 months now. On this date, I heard the trash come, and roughly 10 minutes later I went out and noticed my personal barrel was gone. They threw the whole thing away! I called the company the next day on the 14th. The receptionist stated I would need to talk to the route supervisor. She took my number and stated she would pass this on. I called again on Tuesday the 18 and spoke to the same lady. She stated "Oh they said they won't replace that". I paid 100$ out of my own for this . Once again she took my number and forwarded it to the route supervisor and manager this time. To this day the 20th of April I have heard nothing back from them. This is my personal belonging they just point blank picked up and threw away. Its practically brand new and had been sitting out with my other can, so for them to just throw this away is unacceptable.

  Business response

  05/04/2023

  Hello Ms. *****,

  Shackleford's Disposal would like to take this moment to apologize for the inconvenience, as well as not a follow up call back for the response to your personal can. At this time, you will receive a credit on your account in the amount of $85.00. 

  Thank You, God Bless

  Shackleford's Disposal

  Customer response

  05/04/2023

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  07/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Fridays are supposed to be trash pickup. July 8, 15, 22, and 29 our trash has not been picked up. I had paid $32 to cover the month of July pickup, and they have not provided the service I paid for. I have contacted their office on multiple occasions being told that it would be fixed, but it has not.

  Business response

  08/16/2022

  Hello,

   I like to take a moment to apologize for the inconvenience this has caused you the month of July.

  Our customer service team did do their duties in following the steps and procedures in regards of your trash not getting removed. They did reach out to the route manager and relied on the message. Your area of service is a 2-month billing cycle, and the breakdown of the price is $16.00 per month which for 2 months is $32.00. We would like to resolve this matter by giving you a credit for a total of a 2-month billing cycle in the amount of $32.00. 

  God Bless

  ****** Shackleford

   

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