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Business ProfileforWaste Management, Inc.
Additional business information
Additional Complaint Information
Electronic Communications: By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES Waste Management to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call Waste Management or write to the address provided in this report.
Waste Management On-Line Customer Service
Customer service site: https://www.wm.com/myaccount/reportProblem.do?action=getOverview&segment=custsvc
Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, look up a customer service location by zip code and click to chat live with a representative (limited availability).
Frequently Asked Questions
Visit the Waste Management FAQ section at https://www.wm.com/myaccount/reportProblem.do?action=getCustServiceFaq&segment=custsvc
Pay by Phone
Make a payment at any time by using their automated phone system. Customers need their Online WM ezPay ID or WM Account Number and zip code. It is also recommend to have the Invoice Number. A small processing fee may apply.
Dial:1-866-WMI-2PAY (1-866-964-2729) Hours:24 hours a day, 7 days a week
Billing and Service
Billing Questions: Click on the following link for information on “How to Read Your Bill” and answer billing questions. http://www.wm.com/customer-service/read-bill/index.jsp
Service Issue or Questions
To report a service issue, click the following link or for information call WM Customer Cares at 1-866-964-2878. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc
Request an Extra Pickup
Customer may schedule an extra pickup online or contact the Customer Service Center to schedule a pickup 1-866-570-4702. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc
Request a Bulk Pickup
Click on the following link for information on bulk item removal. http://www.wm.com/residential/additional-waste-services.jsp
Contract Terms and Conditions
The Service Agreement will include the number of months contracted for services. After the initial Term, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing Term. Please review the Agreement for time requirements regarding notification. If there are questions or the customer needs a copy of the Agreement, click on the following link. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc
Liquidated Damages
If a Customer terminates the Agreement prior to the expiration of the Term, the Customer will be subject to Liquidated Damages. Please review the Agreement for terms regarding Liquidated Damages. If any questions regarding the amount of Liquidated Damages which may be owed or if a copy of the Agreement is needed, please click on the following link. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc
Delivery/Removal Charges
The charge is applied to a customer’s account when a container is delivered or removed. Delivery and removal charges cover administrative and operational costs to process and perform deliveries of new or additional containers or remove existing containers at the customer’s request or at the end of service. Click on the following link if you would like to contact customer service. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc
At-a-glance
Customer Reviews
All customer reviews and complaints are handled by the BBB where the company is Headquartered or a central customer processing location.
Average of 2,084 Customer Reviews
Customer Complaints
3,002 complaints closed in last 3 years
910 complaints closed in last 12 months
All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Related Categories
Overview
This company provides the collection and disposal of waste, construction debris, and trash.
Products & Services
Business Details
- Location of This Business
- 100 Ecology Row, Newark, OH 43055-8894
- Headquarters
- 800 Capitol St Ste 3000, Houston, TX 77002-2945
- BBB File Opened:
- 3/6/2020
- Years in Business:
- 54
- Business Started:
- 1/1/1970
- Business Started Locally:
- 4/1/1997
- Business Incorporated:
- 1/1/1971
- Accredited Since:
- 7/11/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 46300
- Alternate Business Name
- WM Waste Management
- Newark Hauling Waste Management
- Related Businesses
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Ms. Jeanine Quinones, Director of Customer Care
- Contact Information
Principal
- Ms. Jeanine Quinones, Director of Customer Care
Customer Contact
- Ms. Jeanine Quinones, Director of Customer Care
- Additional Contact Information
Email Addresses
- Primary
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