Customer ReviewsforDor Mar HVAC, LLC

DOR*MAR Heating and Cooling did an excellent job doing a maintenance check on my homes furnace and air conditioner.During my Homes inspection, it was discovered that someone had rewired the connectors improperly making both systems not run at all and they also installed some kind of kill switch to the furnace.My family and I had been using plug-in fans around the house until we could save up enough money because we thought our repairs would be costly so we kept putting it off!The house was over 100 until TODAY!My inspection was free and they did not charge me a dime.I love this company, and my technician was a great guy and even educated me in the process.Respectfully,******* *************************.

Great so far! They found an issue and fixed it right away.

Great service and communication easy to coordinate schedules and great follow through letting us know what was done and what else we could do. We are very pleased. Highly recommended

I called in the morning to get my AC fixed and 4 hours later, it's up and running. Dor Mar has great service and experienced technians. I would recommend them to anyone.

Two AC installations were completed thoroughly in a timely manner. The technicians were friendly and explained their process and procedures. All questions were answered patiently. I'm happy with the service provided.

Well first off let me say that a few years back at an address when my heat went out during the winter. I called and made an appointment and gave the serial number etc over the phone. Then waited a day for them to come out. The guy shows up, gets the serial and starts to leave..I told him I already gave that. He said they lost it and needed it again to order the part that's covered under warranty. Then a day later another guy came out and did the SAME THING. I showed some frustration and he apologized and said this time they'll get it right. I went ahead and just waited to see. Finally it was fixed a couple days later. Then this time, at a new address, I have an empty rental property and the AC is out and I need it fixed to sell the house. It's under warranty and they just need to come out to see what it needs and fix it. I told them 3 would work, they couldn't have a window of time, so they moved me to 4pm to 8pm (which also charges 50 more due to time of day). Because this is a rental and I live 45 minutes away I went over at 4pm to sit in my car and wait. Around 7 I called and talked to Cindy. She apologized and said they'll still be there but it could be 9,10,11 etc. I figured I'd give it a little more time and see if he shows up or calls. By 845 nothing so I called and asked if Cindy could call the technician and get a round about time he'd be there. She stated they don't like to call and bother them while they're working. I said there should be a way that they check in so that the customer knows roughly what time they're coming ESPECIALLY when they're already out of THEIR 4 hour window! I understand things happen and would have stayed. But I had to work at 5am and had been sitting in my car for 5 hours. I let her know the customer service is ridiculous and to cancel my order. Funny thing about all this, I guarantee they had a way of contacting the technician to cancel the order!

We called on a Friday afternoon and Brad was able to come by 5:30. Not only did he resolve our issue but also provided education on how to make our AC run more efficiently. We appreciate the extra time he spent with us to go the extra mile!

Very quick response to my emergency message. Operator listened to my dilemma with kindness and concern.(Andrea I think) Technician Dustin alerted me as requested that he was on his way. Professional and courteous. Explained what he was doing and offered advice. Appreciated the service advice. Overall, would definitely recommend this company.

Brandon M******* was knowledgeable, helpful and personable! I highly recommend his services!

Very professional, efficient and informative. I can rely on the technician’s report.