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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
First off I dont know how my account was given to these people or if it even had an option. The person assigned to my account is very rude and a narcissist. Her name is *****************************. It always a back and forth game when I need to get information. They allow me to make monthly payments never contact me and then out the blue tell me I have a right to cure. Its like they are trying to allow me to default on balance to get my house. I mean no contact no letter or nothing but a right to cure. If I was late it should have been some kind of contact from November 22 to July 23. This is unlawful. There is no manger of ***************** that can take her behaviorBusiness response
07/18/2023
Loans are bought and sold, and we did purchase this loan. Attempts to communicate with the customer to keep the account current were not successful. If timely payments are made in accordance with the Agreement, there is no reason to communicate.
A Right to Cure Letter was ultimately sent, which affords the customer the opportunity to submit the amount to bring the account current within a certain time period.
When the Right to Cure Letter is sent, the account is placed into a different area for internal organizational purposes. Communication is still available and encouraged and payments can be made in numerous other ways. Regardless, the customer communicated with us, and now has the ability to make the payment electronically. Our understanding was that she would be doing so 07.17.2023, but as I write this on 07.18.2023, that payment has not yet been made.
Our goal is to keep the account current, and we are certain that is the customer's goal also.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.