Business ProfileforW.A.G.S. Canine Training University

I signed my dog, Daisy, up for the board and train program from August 3rd-14th. Originally pick-up was going to be on the 12th but the owner, Terri, said it was no problem at all to add on two nights. On first arriving at Terri’s home she was pleasant and made me feel confident that Daisy was going into good hands. She had a woman, Carol, who was to be doing the training as Terri was going out of town. I was told I would be given regular updates, photos, videos, of Daisy’s progress. I received one short video of Daisy jumping up on Carol excitedly trying to get a treat while ignoring Carol’s commands completely. I received one photo of her jumping on Carol’s dog in play. That was it for the entire time she was there though Carol told me she would be sending more. Nothing was said to me about any progress in training. When I went to pick Daisy up I realized why very quickly. Firstly, when I arrived to get her Carol was just pulling in and said she had to go inside Terri’s home to get Daisy. Why she wasn’t with Carol I have no idea, but I thought maybe she had errands and had just dropped Daisy off there for a bit. Not a big deal. Then she brought Daisy out. Daisy STUNK horribly of urine and she was so soaked in it she left wet prints all over my shirt. I was about gagging holding her on the way home. This wasn’t a one-accident smell. She had obviously been in it for some time. Secondly, for at least the first 24 hours Daisy acted very strange. All she wanted to do was lay around and sleep. No energy whatsoever. Which would be consistent with a dog that had been locked up for quite a long time with no exercise or play. Then Carol showed us Daisy’s “progress”. What a joke. Prior to dropping Daisy off she knew how to sit and walk on a leash very well. She learned sit within a day and walked pretty on a leash the second time one was put on her. Carol demonstrated how she was “teaching” Daisy to walk on a leash by holding lunchmeat in front of her while Daisy strained to get to it. Then she showed how she was teaching her to lay down by sliding the lunch meat down in front of her towards the ground. Okay, standard practice but all Daisy was doing was trying to snatch the food. She said Daisy didn’t learn anything else. She also said they didn’t go anywhere like the dog park and puppy “hot spots” like the website boasts about. What was the $600+ for exactly?? Daisy was no more house broken or crate trained and knew no further commands than what she had already known. Also, it was clear that there was no connection between Carol and Daisy like you would expect from a complete “immersion”, as they put it, in a boarding and training program one-on-one with an experienced trainer. We gave it awhile before contacting the company about our dissatisfaction and my mind was completely blown by the way the conversation went. My fiancé called, being extremely pleasant, and Terri would not even let him get a word in. As soon as she realized what he was calling about she bulldozed the conversation, was immediately defensive and rude. He kept politely asking if he could speak and she would not allow him to. He tried saying he was trying to give her the benefit of the doubt since she had went out of town but she cut him off and started going off again. He tried to say Daisy smelled horrible and she went off again. It was extremely unprofessional and frankly quite strange. He never asked for a refund or further training but she acted like he was coming after her for something and was not even going to hear a single word about our dissatisfaction. Terri also said that they didn’t have anyone available to train her the last two days Daisy was with them. What?? Then why did you say there was no problem adding those days?? Because I would have had someone pick her up like I originally though I was going to have to do, not had her left in a crate getting soaked in her own urine. Then came the real joke. While she was ranting on the phone she said Daisy was timid and wouldn’t come out of the crate and tried to BITE them. Wow. First of all, Daisy LOVES women and would never bite. She is around strangers all the time, is very well socialized, and has never shown signs of aggression to anyone. Second of all, I have texts saved from Carol saying how good and sweet and loving Daisy was. Carol also told me that in person when I picked Daisy up. Sorry Terri, you were caught in a lie and your business is a scam. I will be leaving this review anywhere possible because I don’t want anyone else’s dog to get mistreated or anyone else to waste their money. I never needed a puppy sitter, I had someone at home that wanted to watch her. I was looking for a board and TRAIN program which was paid for and not provided.