ComplaintsforCleanup Services

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sunday may 9th I had a pipe bust in my bathroom that caused damaged to my kitchen ceiling I called my home warranty company that sent out Warhold plumbing service . In Monday June ************************************************************************************************ my home due to my house being built in1950 clean up service came out with a crew of men one with a mask and suite the cut open the ceiling as u watched I asked was there mold he said no he sprayed the wood with spray and sprayed the falling debris put heavy fans in the house had me sign paper stating they were there none of the documents I signed had a price the man simply said its for them stating they came out I asked one if the men does my home warranty pay for this I was told yes very next day warhold came back out to look at the hole and access the damage later that day clean up service called me and said there coming back out to check there fans and check moisture readings that day they took there equipment he had me sign more paper and said just incase home warranty doesnt pay your home insurance will then asked for my home insurance information I asked why wouldnt they with they authorized you to come out he said I highly doubt youll have to go Thur your home insurance

  Business response

  06/27/2024

  ******************* spoke with us via phone and requested we come to her address on 6/10/24 to assess what was needed.  She contracted with us by signing a work authorization that listed our scope of work that day.  The work began the next day on 6/11/24.  She gave us entry to the home and allowed the work to occur as agreed.  She'd provided her homeowners insurance information for us to call and initiate the claim process for her.  A claim was filed and in the works.  Insurance advised us that she withdrew her claim after the fact.  We then contacted ******************** for payment.  She refused and said she never hired us.  The signed contract and the fact that she scheduled the work, let us in, and advised us to complete the scope that she signed off on would clearly conflict with that.  She's simply trying to avoid paying a bill that she contracted.  

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 01/24/24 I had a leak on my kitchen ceiling cleanup services came and cut a hole in my ceiling and put up drying fans in the kitchen so that plumbers a could repair the pipe they took a $1000 from me for the insurance deductible and file the claim with my insurance company my insurance paid all the legitimate charges but told me that cleanup services was charging my charges that the shouldnt such as over $600 in gasoline charges there is no way they spent that much on gasoline and administrative fees and other miscellaneous charges that shouldnt be charged by a business that deals with having to drive to do their work then I received a bill that wasnt itemized for $1794.82 and the insurance company which is travelers insurance claim number I5T1404 said those charges are in warranted and uncommon on a mitigation estimate. What should I do?

  Business response

  02/29/2024

  The initial invoice that goes to insurance is typically scrutinized by an assigned insurance adjuster representing the client.  In this case, the adjustor negotiated with our billing manager and removed any charges they didn't agree to pay such as the fuel recovery surcharge.  The result was that the adjustor felt that the bill should be closer to $2,600.  This was a nominal difference from where we felt it should be so agreed to accept what the adjuster provided.  An itemized invoice was sent to the client on 2/26/24 reflecting the agreed upon, amended balance.  The difference owed is $1,794.82.  This is because the client had already paid $1,000 as a down payment.  The client was issued the funds on or around Feb 6 according to communication from his adjustor.  To date, we have yet to receive the payment.  We're happy to provide documentation of this as it's all in emails.  

• Initial Complaint

  03/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an a/c leak. A **** the Plumbing Company (now I’m thinking they are somewhat to blame) come out. Clean Up Services then comes out says it’s sewage rips my floors, walls, and bathroom out because of sewage and “asbestos “ category 3. I receive a bill for $*,***.**. And now a Mechanics Lien on my house.

  Business response

  03/07/2022

  There are no fraudulent charges. There was a clerical mistake on the reporting of the claim but the billing is in line with the AC leak that caused an issue. We have apologized to the insured, and discussed all issues with the adjuster for the claim. Payment in full for the correct amount of $****.** was released to the homeowner who is refusing to pay us. Once payment is received in full we would be more than happy to remove the lien from her property.

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