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ComplaintsforFamous Dave's Bar-B-Que
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Called a week before Father’s Day and was told they wouldn’t take a reservation. Drove over an hour up there to walk-in like was advised to do and was told it would be a 2 hour wait. No problem, gave our name, number, and left to walk the mall. After 2 hours, we arrived back at the restaurant and was told we had 40 more minutes to wait. No prior notice was given. Spoke with the host and let them know we couldn’t wait that long, he showed us the list stating we were next and we asked if we could push the 2 empty tables together and we were told absolutely we could do that. After we waited 5 more minutes we pushed them together and out came the manager (skinny African American lady) and told us we couldn’t have that table, that she had reservation people for that table. We tried to explain what happened and another host started yelling at me and she came back up and told the host she would handle it because “she’s the manager”. She then proceeded to try and make us move from them table, justifying it by stating they had reservations before us because those people called a week ago. That’s a lie because we tried and were denied. She stated we just can’t take peoples tables and jump the list. We tried explaining that wasn’t what happened and she didn’t want to hear it. I fully believe I was racially discriminated against due to the fact I’m white and the restaurant was 95% African American. After 20 minutes of her chastising us at the table and host stand in front of everyone, we finally were able to order our food. They forgot a simple salad, it took another hour to actually get the salad while the rest of the table was done. The food wasn’t hot at all. After a 5 hour experience at the establishment, it was the absolute worst customer experience of my life. I spent $219, reached out to the restaurant for filing a complaint and no one has reached out to me. At this point, I want a full refund and will never step foot in this establishment again.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
26410 Great Northern Shopping Ctr
North Olmsted, OH 44070
Business hours
Today,11:00 AM - 9:00 PM
MMonday | 11:00 AM - 9:00 PM |
---|---|
TTuesday | 11:00 AM - 9:00 PM |
WWednesday | 11:00 AM - 9:00 PM |
ThThursday | 11:00 AM - 9:00 PM |
FFriday | 11:00 AM - 9:00 PM |
SaSaturday | 11:00 AM - 9:00 PM |
SuSunday | 11:00 AM - 9:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.