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Complaint Details
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Initial Complaint
10/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Good afternoon, My husband and I signed a contract with Dover Home Remodeling in November 2022 for a construction project in the estimated amount of $64K. At this time **** *** (Owner) is demanding payment and threatening to void our warranty. We are unwilling to make the last payment due to Dover Home Remodeling being in violation of the contract terms. I asked for an in person meeting with **** *** on September 1st, 2023, via email to discuss these issues to which she responded, "I am not sure what an in-person meeting will accomplish". Again, I asked for clarification on what she changed on the original and signed contract to which I was met with a hostile response. She sent a letter to my home dated 9.23.23 stating that if we did not pay the remaining amount due, she would void our warranty. I responded to her via email 10.6.23, with reasons and clauses in the Dover Home remolding contract as to why we were not paying at this time. **** *** *esponded back "Per your email, I will consider this matter closed." At this time, multiple attempts to discuss the matter with **** *** have been unsuccessful due to her unwillingness to meet with us and her inability to discuss the matter in a subjective manner.Business response
10/26/2023
We are very sorry to hear that she feels this way regarding her experience with Dover. At Dover, we pride ourselves on delivering quality work while exceeding our customers’ expectations. We sent a packet of information on September 23rd including a letter, two credit change orders, a copy of the final punch list, and a final invoice. This invoice reflected the new total amount due based on credit change orders. We understand that this information may have been misunderstood and we will send these items with a letter of explanation.
As far as we know the project has been completed in full with the exception of installing wallpaper in the dining room for which we credited the cost of the installation and the wallpaper material in the credit change orders.
Although we have attempted to contact the homeowner numerous times with no response, we are more than happy to discuss these issues with her and her husband.
We look forward to having this matter resolved as quickly as possible for both parties.
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Contact Information
29341 Lorain Rd
North Olmsted, OH 44070-3906
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.