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Complaint Details
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Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Went to ***** ***** in early August 2021. Met with owner and explained work that needed done, kitchen backsplash. Owner assured me this was no problem, should be an easy job for them. Picked out tile and had tiles ordered to shop. Made a couple more visits to store to talk to owner to coordinate tile sizes and schedule work. After almost three months of waiting they finally came out the last week of October. All that was to be completed was installation of drywall and backsplash tiles. I had done the demolition of tearing out the previous drywall and backsplash. Work was completed on 10/30/21. Tiles were cut in different sizes, majority were placed uneven. Can easily see tiles out of place or sticking out and not even. The drywall used was too thick. The edges are crooked. The wall/tiles are so uneven and messed up that we cannot even put the electrical outlet covers back on because they are not flush. On top of all of this they left a HUGE mess. Kitchen floor, cabinets, and countertops were a disaster, grout all over the place. They also mixed the grout outside on a year old driveway and made an even bigger mess. Grout was splashed all over the driveway, saw dust all over the brick walls and windows. For $1200 and for paying a professional company I was expecting much better work than what I was left with. Took me hours to just clean up the mess. Called owner and he did not have much to offer for help. All he did was blame his worker that did the work. At this point I did not want him or any of his workers to step foot on my property. The backsplash is a huge eye sore and definitely leaves a negative impact on home value. Had to go out and find a new contractor who has to tear out and redo the whole project, costing me even more money.
Business response
06/08/2022
RECEIVED VIA PHONE BY BBB STAFF MEMBER:
The business has notified the BBB that the customer has been refunded and they consider the matter resolved.
Customer response
06/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******
Initial Complaint
04/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was never a customer of ***** ***** AND they DO NOT have my permission to use my picture nor false review on their web site. They never did. Also I know ******* *****, that picture is not of her and she is an ex employee of ***** *****. She did not give her permission to use her name or false testimony either.Customer response
04/28/2022
I recently had to go go this web site for one of our customers. It was quite surprising to see my ****** picture and a false testimony.
I never was a customer of ***** *****.RECEIVED VIA PHONE BY BBB STAFF MEMBER:
The consumer is requesting that her picture and false statement be removed from the company's website.
Business response
04/29/2022
I will refer this to the company that manages the website for ***** ***** and have ******** photo and statements removed. On behalf of ***** *****, please accept our apologies. I personally was not working at ***** ***** at the time this may have been created but understand and will expedite this issue. Thank you for bringing this to our attention.
Business response
04/29/2022
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
This is to let you know that the ****** ******* photo and text should be removed by end of business today. Please let ****** know and we are sorry for any inconvenience to
her.
Sincerely,
***** **********
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.