Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in a stray cat and asked if they could help her, letting them know I have financial hardship. They recommended euthanasia, then presented me with a bill for $892. There is no way one sick cat and a euthanasia should cost nearly $1000. They did NOT tell me what prices to expect. I literally can't afford it and I am being ripped off for trying to do kindness for a sick animal.

  Business Response

  Date: 11/27/2024

  Hello *****, 

  Thank you for reaching out. We are sorry your experience did not meet your expectations. We are deeply sadden to to hear you lost your stray cat Angel. We ran diagnostics you approved to check the health status of the stray cat as you wanted to bring the cat into your home with your other cats but concerned about ****** health status. Based off the findings the doctor discussed with you,  you elected to euthanize. We understand how painful this time must be for you.  Our goal is always to provide compassionate and effective health care and we are truly sorry for your loss. 

  Please know we are here for you. If there is anything further you would like to discuss about  ****** care, please reach out to our clinic directly. Again, we are truly sorry for your loss. 

  Thank you

   

   

   

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my dog to the clinic for a visit paid in full and a month later received a follow-up bill for an additional $260. When I called and spoke with ******* I was told they forgot to bill me on the day of service and wanted the additional payment now. I explained that I have already paid more then $1,000 for the services I received witch was the quoted price, why would I now be expected to pay a deferent price/ additional price? She was not understanding and just wanted more money for same service. I paid the additional $260 and feel this was horribly dishonest.

  Business Response

  Date: 12/02/2023

  Dear *****, 

  Thank you for your feedback. We apologize for your frustration regarding your bill.  When you came in on emergency with your sick pet, you were seen by our emergency doctor who had done diagnostics for your pet.  One of the diagnostics that were done for your pet were the x-rays that were sent out to be read by the radiologist.  This was for a service the doctor did with your approval and was waiting for results to come back with charges and that was produced later that same day.  It was not a random added charge to your account, it was for a service that was provided to your pet regarding his x-rays.  We apologize if there was a miscommunication regarding that process.  We hope your pet is dong much better.   We appreciate your feed back and are happy to discuss your concerns directly.  Thank you.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were quoted at a bill not to exceed roughly $2,000.00 for services to our pet and asked to put 50% down, which we did. Upon calling to check on our dog, the new price was up to $2,600.00 an hour later when I arrived to pick him up it exceeded $2,700.00. The services provided were not appropriate or approved. I am willing to pay the original max of $2,000.00 but the additional nearly $1,000.00 is unethical and basically theft.

  Customer Answer

  Date: 11/09/2023

  CONSUMER PROVIDED ADDITIONAL COMMENTS ON THEIR COMPLAINT. HERE ARE THE DETAILS:

  On Thursday, October 26, 2023 we took our new puppy (11 wks old) to the Animal Clinic as he wasn't acting like himself. The Clinic initially assumed it was a blockage that would be easily treated. They suggested we leave him for the day for observation. They then shared he may have a kidney issue and told my wife there would be a 50% deposit of $1,000.00 (roughly$2,000.00 max). My wife paid with out AMEX. He stayed overnight and when I called the next day I was told we should be worried for the life of the dog and our new total (TOLD, not asked) was currently sitting at $2,600. I asked when I could pick him up and they said around 2p. When I went to pick him up they increased my bill to more than $2,700.00. Throughout this process we were not given the chance to refuse care or increase payment. We agreed to a $2,000.00 vet bill and they are now threatening collections for the additional $700. I have spoken with various people in the facility - many of which have been rude and gotten no where. The administrator will not share contact information for the "owner" as she is "the top." I have offered to pay the additional $1,000.00 but they won't accept that. Also- we took the dog to a different facility - he was treated for a much more mild concern and has no actual issues. They are running up unnecessary bills - not communicating prices and thinking people should blindly pay. I keep getting told "we reviewed the case and the calls, I know it's not what you want to hear." I want to pay the amount I promised to pay and no more.

  Business Response

  Date: 11/18/2023

  Client came in for services on their pet. An estimate was given. Upon finding for the original reason the pet was brought in for (Foreign Body) x-rays and blood work were taken. Owners were called later that evening  from the attending doctor  explaining the suspected foreign body material has moved to the colon (which is a good thing) however it was discovered from the blood work that there was kidney issues. It was explained that the patient needed to stay and repeat x-rays in the morning to confirms suspected foreign body has moved through and if the  kidney values were not better, we needed to do an U/S, which the owner agreed to have done. 

  The next day 10/27, **** called for an update and was told the doctor will call her. The doctor called around noonish and spoke to **** and explained the updated status of their pet and reiterated what the previous doctor explained about the ultra sound that was needed and the x-rays, also indicated that the estimate that was given we were slight over due to the needed ultra sound and repeat x-rays. **** asked what the next steps were and the doctor explained further testing that would take longer with the approximate cost.  Shortly after that call, the doctor spoke to *** and re-explained all the information she gave to **** including the estimate charges and approximate charges to do further testing and how long it would take.  They asked to pick up their pet and the doctor said she would like to keep him over night but certainly could go home if they wanted. She gave the  approximate time they could pick up and had everything set.  A few days later *** had called in looking for results to the further testing that was to be done and results were not back yet.  Our doctors were in communication with the owners regarding the pet care, diagnostics and treatment.  The client felt otherwise. 

  Since this has occurred - We have spoken to the client and this case has been resolved to the clients satisfaction. 

  Customer Answer

  Date: 11/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that their response was not fully accurate. Since contacting the BBB and leaving multiple other reviews on various web sites, the clinic has agreed to our originally quoted amount. I have since made payment in full ($2,000) and they have waived the roughly $700 overage. This case can be marked as closed.
  
  Regards,
  
  ****** *****
  
  
  

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog **** was hit by a car and needed emergency surgery on his hip. I took him to animal clinic Northview and the gave me an estimate of $3,000- $4,200. I paid them them 1600 that night and brought the another 1400 the next day. covering the minimum of the surgery. the following day, I missed a call from them. I called back and stated I would like to visit Zeus. I did visit for an hour or so and spoke with several staff members, as well as the Dr in the er. no mention was made of an increase of the initial estimate. the next day I got a call from the clinic and the asked me to bring the remaining $2,200 up to satisfy the remaining balance. When i arrived to get my dog, they said i would have to pay the remaining balance in order to see my dog. they said they had stated there was an increase in price in a voice-mail. I never received a voice-mail from them, just the missed call from them, the day before. then when I paid them and they brought me my dog, he was in horrible shape, dirty bandages and his sling was coming apart. I took him to fox veterinary in elyria and the cleaned home up and rewrapped his wounds and his sling. Animal Clinic Northview then put me on the no trespassing list so that I could not come back and further voice my displeasure with the ownership.

  Business Response

  Date: 08/03/2022

  Animal Clinic Northview strives to provide the highest quality care to our patients and to communicate clearly with their owners about costs before services are provided.  We attempted to work with this client with estimates given and a signed hospital release, we attempted to reach *** ***** by calling and leaving a message reagrding the pets status and charges.  We are sorry that we were unable to come to a resolution.   At his request, his pet’s records were forwarded to his new veterinarian.