ComplaintsforSpitzer Chevrolet, Inc.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dealership is shady business. First off the did not listen to me from the start. I wanted a final out the door number before we even talked about financing or a trade in. Not only was my car “discounted” for my trade in during this convo, my credit was also ran illegally. Now of course I had given this information to them as I planned to Buy the car and was okay with them running my credit once we settled on a price. I was told that my credit was not ran by my sales rep ***. Within 30 seconds the rude financial manager *** said that he did run my credit. I did not give them the okay to run it OR sign any consent…. If so Spitzer, please send me a copy of the signed written consent I gave on that credit app! I’ve reached out three times regarding this matter and have gotten nowhere after being promised someone would be in contact to make this right. And hey ***, maybe next time don’t tell your customer to “hurry up” as they are considering doing business with your company. Absolute joke of a dealership and do NOT bring your business here.

  Business response

  04/02/2024

  Customer came in the second day after being presented figures on day1 by ******* and *******. He stated that he had a Capital One pre-approval. We offered to attempt to beat his approved rate and if not, we would send it to Capital One for final approval. We showed him the approval from Capital One through Route One and told him this was the lowest rate available for him. It was approved at ***%, he said his rate should be ****% and accused us of marking up the rate, to which I explained how a Auto Navigator rate cannot be changed from the banks approval. He was very well aware that his credit was submitted and never questioned it or nor requested it not to be sent over. The customer then wanted to negotiate further to a point that we were unable to meet his request, upon which time he was upset and left.

• Initial Complaint

  04/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear BBB Filing a complaint against this Spitzer ***** Northfield Dealership Purchase of a 2018 Trax with trade in June 2020 upon purchase of an extended ten-year warranty and was definitely overcharged for the vehicle as other car dealerships verified. Went into the dealership as a woman and sale person was a woman who also placed trust in her professional standards sale person felt she walk in the shoes of a woman without man support coming along to make a purchase would provide honesty in doing the sale Notice doing a test drive concern about issue felt in brakes sale lady informed that only rust on rims as drive car eventually the noise would eventually wear off from time off the purchase until now the problem as worsen I've taken the vehicle for service multiple times after purchase because of brake issue had service with wheel alignment now car lingers on the right side as driving the noise worsen in the brake system and there has been a motor issue that was repaired I have purchased a lemon under lemon law only had car less the two years do not drive but maybe twice week since purchase Each time go to the dealership with problems occurring be mistreated unlawful slander and invasion of my privacy which is civil violation show type racism against blacks Driving around in lemon asking seek resolution cause buy expensive car notes ****** monthly the vechile had pre existing damage that wasn't mention doing sale and overcharge for the vehicle with providing trade in Each time get into vechile rides worser after wheel aligment the car sligthly linges on one side Reachout multiple Lemon Law Attorney on matter ready file complaint for refund in Civil Courts if nothing else like another vehicle or refunded and return this car too new for the pre existing problems occurring that costly if paid out pocket file multiple complaints from day one after purchase I have multiple documents support the complaint too many to upload in file

  Business response

  05/01/2023

  We cannot find anything wrong with the car. Other than the brake rotors rusting over because she does not drive the car often. 

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a Chevy Silverado LTZ pick-up from Spitzer Chevy in Northfield, Ohio December 2021. The truck took three months to be delivered in March 15, 2022. My Father-In-Law was a GM (General Motors) / Chevrolet Motor Division employee and I secured the proper documents that would entitle me to an approximately five thousand nine hundred dollar discount. I am requesting the proper amount be forwarded to me in a check. Since the truck took so long, I had to secure a second GM (General Motors) Family Discount document and forwarded it to the dealership on March 8th. Upon completing the purchase, the GM (General Manager) of the dealership refused my discount. The GM (General Manager) stated that he did not have to honor my GM (General Motors) Family Discount due to Covid. (Bull poop!) However two months later the same GM (General Manager) honored a young mans father's GM Family Discount when he traded in a 4door black Jeep for a new Chevy Malibu. My documents are included. I also had trouble with the trucks Adaptive Cruise Control, Crash Avoidance System and Lane Change Alert and the dealership blamed it on my tool box, my radios, my EZ pass and my Cobra camer. After alot of complaining and FIVE trips to the dealership, a GM Engineer showed up with a third replacement camera and better software and the problem was solved. I could not find the CEO information after asking my dealership and the Spitzer Jeep / Ram dealership so I made a random email to Spitzer. I then reached out to the CEO of Spitzer Auto Group, Alan Spitzer reference my complaint, however he has ignored me after he asked me to forward the complaint. A chronological order of the events and the sales invoice and both GM Family Discounts are included. Thank you in advance, ****** *******

  Business response

  09/21/2022

  Attached is the buyers orders from when he bought and when he placed the order with pricing..   The figures are the same matter of fact the price of the truck went up 2 thousand dollars but we had him under price protection so he got the original price we showed him in December when he ordered see attached invoice from GM on the msrp going up 1,930 dollars.

  Customer response

  09/22/2022

   I am rejecting this response because: That response does not answer why my Father-in-Law's Friends and Family Discount was not honored, at the tune of arounf five thousand dollars when just two months later when a young man traded in a black Jeep for a new Malibu and his Father's Friends and Family discount was honored. Also, I made five trips to have the SAME problem repaired and was not treated very well by service. So far my salesman, *****, and the Porter, Tom, are the only employees that have been great to deal with at Spitzer Chevy. Spitzer Auto Group may forward a check to cover the Friends and Family General Motors Allowance. 

  ****** L *******
  
  
  

  Customer response

  09/26/2022

  [BBB Transcription via Email]

  ****** ******* <******************>
  Fri, Sep 23, 10:05 PM (3 days ago)
  to me
  
  Dear ** ******,
  
  I responded to your email, however I had a thought towards a resolution. The GM Friends and Family coupon / discount was worth over five thousand dollars towards the purchase of the 2022 Silverado truck, however Northfield Spitzer is whining that the cost of the truck increased by just shy of two thousand dollars, which is not my problem! I was thinking of a good faith resolution, have Northfield Spitzer forward me a check in the value of three thousand dollars, kinda the difference.
  
  If they are not in agreement with the Akron BBB, I could fill through the Ohio Attorney Generals Office and I'll bet it will cost the more that the three thousand!
  
  Thank you in advance for your assistance and time,
  ****** L ******* Sr.
  ************
  ******************

  Business response

  09/26/2022

  We were not honoring the GM employee discount when he ordered the truck and he was well aware of that. We have his dated signed buyers contract. He was even commenting that we are one of the only stores not selling over msrp to the sales associate at the time.  No GM dealer was at this time do to the lack of inventory and HUGE demand of this truck he ordered. Im very sorry but we standing behind the O.G paperwork which he was aware of and signed himself. 
  

  Customer response

  09/27/2022

   I am rejecting this response because: The first sentence is a lie, I did not discuss nor present the GM Discount Document at the time of the order. I say again, my Salesman ***** was great , however I will NEVER recommend Northfield Spitzer Chevy to anyone, nor any Spitzer Auto Group dealership. The Akron BBB should make other buyers that have a GM Family Discount to beware of Northfield Spitzer.
  
  
  

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2015 GMC SUV to Spitzer Chevy in Northfield for service on February 11, 2022. All the dashboard lights for the gauges including the engine light were flickering on and off. It was also hard to start and stop the engine. I spoke with **** *****, service representative. Spitzer found a positive battery cable to be frayed as well as an incorrect sized battery which they determined to be the cause. These were replaced at a cost of $600. The car was returned and driven by me. Within 20 minutes all the symptoms returned. I took it back to Spitzer. Spitzer suggested it might be faulty wiring and faulty modules. Repair required removing the rear bumper The cost for this work was $2064. The day the vehicle was returned to me, I drove it for 20 minutes before a loud banging began. My daughter, **** *********, who is the primary driver of this vehicle, called **** to report the sound. She was angrily told by **** that this was unrelated to Spitzer's repairs and they were not responsible. We took the vehicle to a different mechanic. He found the parking brake lever that should have been attached to the rear wheels was broken. He replaced the lever. We feel were overcharged and mistreated by Spitzer for not only work done, but also the broken lever. We would like the $2700 paid to Spitzer to be returned to us.

  Business response

  04/08/2022

  This vehicle came in with multiple electrical issues. The car had been involved with some sort of collision or impact and there was a lot of aftermarket wiring running through  the rear bumper area. The technician found that the battery was the improper side and the battery hold down was missing causing the battery to shift and damaging the cable and cause spikes in voltage. The technician also quoted the rear side object detection modules and harness were damaged and were pulling down communication to the BCM and IPC. The technician quoted this on the vehicle inspection report along with other needs. The customer approved the replacement of the battery and cable but declined the side object detection modules and harness. The customer picked up the vehicle on the 12th of February and then returned on the 14th of February when the lights were flickering again. We did remove the rear bumper to replace side object detection modules and repair harness. The technician noted damage from an impact to inside of the rear bumper preventing the modules to be secured properly and noted that we had to use zip ties to secure them. The customer picked up the vehicle and did call later and speak with Al about a banging noise. Al invited them down so we could look at it and double check our work. The tech found the module flapping around a bit in the rear bumper because of the broken bumper and zip ties. We secured it a bit more and road tested the vehicle and could not duplicate concern. As far as the broken parking brake cable, we did not see that, but the customer did not approve the rear brake work that we initially recommended. The parking brake cable that was broken is not related to the work that we did whatsoever but probably damaged from the impact of whatever the driver hit. If you review all of the attached invoices and inspection sheet, all of this is documented well.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The dealers had to get the truck from their sister facility so I didn’t see the window sticker, which was 26095. They offered me 1500 for my trade in. They write the purchase price of the truck as 27595 adding back in what they promised to give me. When I called them about it the manager said all he could offer me back was a couple of oil changes because so much time had passed. I purchased the car on 12/4 I picked it up on 12/9. I called them on 2/10 when I found the window sticker in the glove compartment.

  Business response

  02/25/2022

  I do apologize looking into it now with the general manager should have an answer shortly!

  Business response

  02/25/2022

  The general Manager is off today but will reach out to her Monday to let her know we are going to cut the check for the 1500.00. 

• Initial Complaint

  12/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Prior to 10/20/2021, my car only needed an oil change no other issue. On this date, I went to Spitzer Chevrolet to get my car service for oil change, I was told by **** ********* Perform Dealer Recommended GDI Fuel Induction Service (GDI) was due and mention the transmission. I approve service for oil change and GDI. I notice days later that my emission light was coming on. At first, I blow it off as if my gas cap was not tight. Days and weeks went by I notice that my car was driving rough, and acceleration was not at its capacity of performance and emission light was coming often. On 12/20/2021, I contact OnStar assistance to do a Vehicle Diagnostics test. I was told by OnStar that code ECM Engine System P16CF was detected. I made an appointment with Spitzer Chevrolet. When I get there, **** stated that my car had several codes and that I would have to pay $140.00 to get it check out. I explain to **** the situation surrounding the problem and that I was not paying for that service because my car was fine until I brought it in for service on 10/20/2021, **** didn't care and told me that the code P16CF and two others had nothing to do with the GDI service. I disagree and decide not to get the service. I went to *** ***** service department and inquired about the process. I was told that they put solution in the fluid line and sometime clean the intake valve to the engine. So, I went back to Spitzer Chevrolet to speak to the service manager ****** Neri. I express my concern. Manager basically agrees with ****. While in manager office for 20 minutes he claims that he emails the headquarters, and they did not want to deal with the issue because of the millage on my vehicle. then he mentions that there was a recall on the intake rocker arm control, they only repair if miles were under 120,000. ****** stated that it was a $400.00 repair and he give me a discount in good faith.

  Business response

  02/14/2022

  Customer ID:
  ********
  
  
  Dealership Statement:
  On 10/20/2021 the customer in question brought her 2014 Chevy Malibu with 123,449 miles in for service. With her authorization, we performed an oil change, tire rotation, fuel induction cleaning service and a tire leak repair. All other service recommendations were declined. On 12/20/21 she brought the car back for a check engine light that had come on some time in the last 2 months and believed it to be related to the prior service. The service writer listened to her and then scanned the vehicle for trouble codes. The vehicle had multiple current codes stored. B151C Battery Sensor Module Calibration, P16CF intake rocker solenoid valve 2 control circuit, and P16D0 that is also related to the intake rocker arm valve. After retrieving the codes, the service advisor tried to explain that the problem is not related to the previous service and would require diagnosis to determine what the cause of the problem is. The customer got irate and refused to pay the $140 diagnosis fee. As the service manager, I intervened and took the customer to my office to talk about a resolution. I listened to her, and she felt that the fuel induction cleaning caused the check engine light to come on. I explained to her that they are two separate systems and that cleaning the fuel system could not damage the oil control valve, but I agreed to diagnose her vehicle at no charge. We found that that the Intake Rocker Arm Oil Control Valve had high resistance in the coil of the actuator and was electronically shorted. Upon further investigation, I found that GM had a special policy *********** that was related to her repair. Because of a high failure rate, GM warrantied the intake rocker arm control valve for a period of 10 years or 120,000 miles. Her vehicle was out of warranty by mileage at time of service with 125,124 miles. With the customer in my office, I submitted her case to GM for warranty assistance and it was denied. The cost of the repair was quoted to her of $400.38. In order to come to a resolution, I offered to credit the $142.42 that she paid for the fuel induction service towards her repair bill bringing the new total to $257.96. She seemed happy with this but could not get the repair done that day. The customer scheduled an appointment for 9:00AM 12/22/21. On the morning of the appointment, she called me stating she did not have enough money for the repair and if I could get her closer to $200. When she showed up for her appointment three hours late, we fixed her car promptly and we paid $42.06 of her bill to get her total to $200. When the customer left, she thanked me for everything and seemed happy. The dealership paid 50% of her bill, The customer authorized the repair and agreed to the resolution. The customer then filed a complaint after the fact with the BBB. The dealership went above and beyond to help this customer even when GM would not assist and we do not feel this complaint is warranted.

  Customer response

  02/17/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  I still think that the dealer ship could have repair the problem for free because I been dealing with the company for along time, and they were aware of the repair needed prior to the problem occurred.  Thank you for your help

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩