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ComplaintsforSame Day Service Heating & Cooling, Inc.
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Complaint Details
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Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our furnace was not working because the thermostat was set to 68 and the temp of the home was 50. We had an HVAC tech come to our home from Same Day Service Heating and Cooling. He claimed to do a full evaluation of the furnace. His conclusion was that the ECM motor was running low RPM causing the high temperature safety limit to trip. He adjusted the dip switches to increase the speed of the motor. This brought the temp to 68 for less than 2 days and then the furnace wasn't working again. The original HVAC tech from Same Day Service would not come out again unless we paid another fee. For this reason we brought out a different HVAC tech from ******** and he said the gas valve was not working so the furnace was not even getting enough gas. This means the previous technician did not properly evaluate the furnace, settled on a wrong conclusion, and made an adjustment that would just temporarily keep the safety switch from tripping. He even went as far as to recommend us getting a new furnace due to the furnace not working less than 2 days after his evaluation. Again, he did not properly evaluate the furnace and he made a wrong conclusion so we would like a full refund of $210.Business response
01/06/2023
In response to the customer's complaint they requested of us if there is anything we could do to get the furnace working until they could make a decision long-term on a new furnace we explained to them that we would do what we could do however there would be additional component failure which proved to be true I d gas valve diagnosed by ******** Heating and Cooling we are refunding the customer's money in full as they have requested as a matter of record same day service Heating and Cooling has no liability for any damage to persons or property at this location from this state forwardCustomer response
01/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.