Business ProfileforServiceMaster by Park-Ellis

On March 20, 2023, there was a fire at my mom’s residence. At the suggestion of State Farm Insurance, ServiceMaster was contracted to do the clean-up. My husband met with **** Clough from ServiceMaster. **** told ***** that we would have the opportunity to view any materials that were to be disposed. This didn’t happen. One of those items was a cedar chest constructed by my dad for my mom. In our pictures, the cedar chest didn’t look damaged. However, it was pitched - the contents were placed in the middle bedroom. **** has promised numerous times to “make that right”. He even offered to pay craftsman to construct a cedar chest. However, compensation for that chest does not appear on his recent inventory. The inventories have been a problem. Using pictures, we went through the first inventory. We found missing items - sofa. (It took some time since the items were in no particular order.) **** then sent us a second, color-coded inventory. We still couldn’t find items on the inventory – like a sofa and a refrigerator, among other things. At that point, we decided to travel to their Toledo warehouse. There we did find the refrigerator. However, we were still missing some items. **** told us that he would redo the inventory. Note: sofa is still missing. **** again told us that ServiceMaster would be responsible for the sofa. Last inventory is attached. It appears the new inventory was not taken. "In box?" shouldn't appear in a completed inventory. The sofa NOW appears on the disposal list. The hexagon table that has been on previous disposals is missing. Service Master agrees to replace the items (small wooden table overlooked). There is no mention of ServiceMaster compensating for the sofa or the handmade cedar chest as promised; this issue needs to be addressed in the inventory. I have attached a letter that I emailed to ServiceMaster. I understand that I have mentioned the end of March and I want to make sure that happens.