Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Trusty Cars and Credit has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Trusty Cars and Credit

      3112 Barber Rd Norton, OH 44203-1010

      BBB Accredited Business
    • Trusty Cars and Credit

      2900 S Arlington Rd Akron, OH 44312-4718

      BBB Accredited Business

    Business ProfileforTrusty Cars and Credit

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/20/2016

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Lease to own used vehicles offered 

    Business Details

    This is a multi-location business.

    Find a Location

    Trusty Cars and Credit has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Trusty Cars and Credit

        3112 Barber Rd Norton, OH 44203-1010

        BBB Accredited Business
      • Trusty Cars and Credit

        2900 S Arlington Rd Akron, OH 44312-4718

        BBB Accredited Business
      Location of This Business
      3112 Barber Rd, Norton, OH 44203-1010
      BBB File Opened:
      12/23/2014
      Years in Business:
      13
      Business Started:
      3/11/2011
      Business Started Locally:
      3/11/2011
      Business Incorporated:
      3/11/2011
      Accredited Since:
      5/20/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Premier Capital Investment Group, LLC
      Business Management
      • Mr. Michael Haught, Manager
      • Mr. Adam Huff, President
      • Ms. Ashley St. Pierre, Marketing Director
      Contact Information

      Principal

      • Mr. Michael Haught, Manager
      • Mr. Adam Huff, President
      • Ms. Ashley St. Pierre, Marketing Director

      Customer Contact

      • Ms. Ashley St. Pierre, Marketing Director
      • Mr. Aaron Fonte, Sales Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/28/2024

      We are currently leasing a 2014 Ford Escape. This is our 3rd vehicle from this company within the past 2 years. The 1st vehicle was a Buick Lacrosse. The Lacrosse had malfunctioned and it was towed into the service center. A day later, they called and said that they are going to scrap the car and get us into another lease. They did not tell what was wrong with the car. We got into another lease, not without paying for a new down payment, into a Buick Encore. The DAY OF getting the lease and driving it home, the engine had stopped wor****. It got towed back to the service center. They stated it was fixed and e drove it back home. Again, the engine had quit wor****. Got towed back. They then replaced the engine. I got it a mile down the road and it broke down yet again. The 2nd lease only lasted about a month. Then again got put into another lease, again paying another down payment. This lease is my current 2014 Ford Escape. The transmission had just blown up on it and got it towed back to the service center. Although Im paying an extra amount for a service warranty, they are stating that my warranty is invalid due to a missed oil change. I have been changing the oil myself as it does not state on the lease agreement that I cant. But they want documents saying that I changed the oil, but since i cannot produce the documents, they want me to pay for the full service amount of $3000+. They will not let me out of the lease, nor will they fix it, nor will they provide any type of rental vehicle. Again, this is the THIRD car from them ALL WITH THE SAME ISSUES!!! They are refusing to do anything about it. I cannot get another vehicle from any other dealerships due to this lease being on my credit. Also, non of the dates on my current lease match up or line up at all. The dates are wrong which in turn makes the milage on the vehicle wrong as well. I just want to walk away from these crooked people and move on with my life, but they are not allowing that at all.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Frances S

      1 star

      02/15/2024

      Highly do not recommend I went here a year ago Feb 10th and was very clear when stating I needed a car that was SAFE AND RELIABLE as I have kids that would be in it. Back in June the engine and radiator needed replaced covered on warranty that’s fine whatever. But now the power steering module needs replaced and that costs $2,200 that isn’t covered on warranty but the car had a recall for it THEY FAILED TO MENTION THIS RECALL. They don’t accurately count the miles, as I have a picture of when I first got the car there was over the mileage they stated that there were. So it’s either I pay them $1,500 upfront to get in a new car plus a down payment for the new car which if I could afford that I would just get the power steering fixed in this one. Bad service all around! Now I’m stuck paying $10,000 for this c***** Chevy Malibu that isn’t even worth it!

      Trusty Cars and Credit Response

      02/19/2024

      Ms. ****** knew there was an open recall related to the safety belt lap anchor tensioner cable. She initialed the Carfax Vehicle History Report indicating that she was provided the information at the time of sale. That is the only open recall on the vehicle, and has absolutely nothing to do with the power steering module that needed replaced. We are sorry that the vehicle experienced vehicles soon after it was leased. This vehicle has over 120,000 miles and is 12 years old. Service issues will occur, which is why warranties are offered. Unfortunately, this the repair did not fall under warranty. It is our understanding that ******* has had the vehicle fixed, and it is now in good working order. We appreciate Ms. ******'s business and hope her experience from now on is much better. Thanks for the comments.

      Local BBB

      BBB of Akron

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.