ComplaintsforD & B Custom Concrete
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid the owner ***** ***** $6,750 (half of cost) to extend a driveway and pour a footer for a garage. ***** took 6 months and still didn't start the project. At that point my situation changed and the garage was not longer going to be built. I asked ***** for my money back. He came up multiple excuses and never refunded my money.Initial Complaint
08/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On April 26 I signed a contract with ***** ***** to put in a new driveway at my house, the price was 4800. I gave him a down payment of 2000 dollars. After months of excuses I finally cancelled the job. He said ok and and told me he would bring back my money. Well after weeks of excuses of why he can't bring me my money, I'm now turning to the BBB for and opening a small claims suit against him. Do not use this man, he is openly steeling money from is clients and not returning it.Business response
08/29/2022
[BBB transcription via phone call]
Business stated the consumer was refunded.
Customer response
08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
11/04/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We contacted ***** ***** the business owner about doing some concrete work in March , after him finally getting back with us , he stopped by with a contract with price of work . We signed the contract and he required half of the money down, which we gave him a check for $6200.00 , he then cashed. after weeks and weeks went by he gave us every excuse as to why he had not started the job, finally in September we decided to cancel the job till spring time and we asked for our deposit money back. Now we have been fighting him since September to get our money back. I have offered to drive out to him , he could drop off the deposit to my brothers office which is 5 minutes from his business all to be blown off with another excuse, now we are going to file a suit against him just to get our $6200.00 back for a job he never started . We are tired of months of excuses, it is such a bad way to do business . i would not recommend this business for anything. i have attached a few messages from the conversation from March thru now , i have every single one on file if needed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.