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ComplaintsforFirelands Chevrolet Buick
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was a customer at their new Sandusky, Ohio location and It seems like every time I go in, I tell them issues I am having that go completely ignored or I come out with a problem I did not have before. First, I purchased a package called Cardoc that gives me 12% off services and parts in the shop. I was told I would not be covered anymore. Second, I reported a starting issue which they diagnosed as a bad battery, but I still am having the issue. In my opinion they don’t want to fix it because it’s probably covered by my bumper to bumper warranty and they’d rather charge me for a part out of pocket. Third, I have consistently asked them to change my front brakes, which they never do because I have already paid for them under the Cardoc, even though I’m promised two sets at intervals of 30,000 miles, which I’m way overdue on. Fourth, last time I was in 5,000 miles ago they said my tires were great, now they said 5,000 miles later my tires need replaced, no longer evenly worn and needed alignment(which costs extra). And lastly, I consistently report a brushing noise on my front driver side tire, which has been addressed several times and I did not have before my last visit. Now, the noise is back, which again I’m assuming they won’t fix because it’s related to brakes that I regularly request to be changed and I’ve already paid for. I assume either they sold me a lemon or they are determined I do not get the Cardoc service I paid for and they charge me for all the extra money they can get. I want a total refund of my Cardoc service at this point and I also will try very hard to never buy another car from these peopleBusiness response
12/12/2023
I/We have made a number of attempts to reach Mr. ****** and we've been unsuccessful. Mr. ******'s vehicle IS eligible to receive the benefits of the contract he purchased. We thought that he understood that during his previous visit, (obviously there has been some miscommunication.). Please let him know to reach out to me, **** ********* ************, or feel free to contact our Service Manager *** ******** at ************.
Thank You,
**** *********
Customer response
12/14/2023
Complaint: ********
I am rejecting this response because: I have been/am out of town, I must have missed any communication attempts, I will have to make an appointment soon. Thanks for the response.
Sincerely,
******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.