ComplaintsforAdvanced Property Designs
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Complaint Details
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Initial Complaint
11/18/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I engaged Martin C******* from Advanced Property Designs to remodel our basement, including creating an exercise room and updating our bathroom. The work began in January 2021, and we paid roughly $30,000 over the course of several months. We paid a final invoice, less $1,000 as we were told the shower door had not arrived and that there were severe supply chain issues. After a few months, we were unable to even reach Martin, or anyone from Advanced Property Designs. He never finished the job. I contracted out a shower door, which was recently installed, and we began to finally use the shower. After a few uses, we noticed that the baseboard was pulling away from the wall. Looking at the access panel we noticed water leaking when the shower was on. Still unable to reach Martin, I hired a plumber to troubleshoot. This plumber indicated the job was completely done wrong. I am now paying to have everything replaced and done correctly, which is coming at a significant incremental cost. At this point, I am requesting a refund in the amount that is required to fix the work which was improperly completed. I have documented with pictures, which shows Martin knew there were issues (poorly constructed plaster casts were put on pipes which would slow the leak long enough to not be detected until enough time had passed that he was paid and not part of the work anymore). There were several other pieces of work Martin never completed besides the shower door including finishing the rubber flooring in our exercise room, painting where he used the wrong color paint, as well as a few other repairs that just never worked.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.