ComplaintsforMJB Home Renovations L.L.C.
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I retained Mr ******* of MJB Home Renovations to upgrade my kitchen the cabinets, countertops, & backsplash. He came highly recommended so instead of calling Home Depot I decided to give a black entrepreneur a try. I met with Mr ******* in February I enquired about the countertops & backsplash only because because I wanted new cabinets from Home Depot. He informed me he could do the work & as for the cabinets he could paint them & they would look just as beautiful as new ones. He was confident in his skills. The total price was 2,700 & I would pay for all the materials. I gave MJB 1,300 down the 1st week of March. He then took all of the hardware for the cabinets & he took all of the cabinet doors. He informed me that he had a special room where the cabinets would be painted, glazed & baked. Over a period of 3 months he cancelled MANY appointments & he came over again to paint liquid sand onto the cabinets. Liquid sand was left on my stove and had not been painted on the bottom of the cabinets so I asked Home Depot if this was the best process to take especially since it was thrown together. They informed me that my specific cabinets needed to be sanded and primed for the paint to adhere so me & my daughter fixed the error, MJB was informed & said he didn't mind. This was done in April, I asked MJB why he was taking so long because he had given a shorter time frame for the job & now here it was May & I was given more excuses. With so little being done MJB insisted I pay him for the countertops and other materials so I paid him $881. He gave no receipt & the tags were removed, I had no warranty but eye found a sku# and he overcharged me for the countertops, they were extremely low grade & were possibly purchased from the refurbishing store the estimated price was $200 plus tax. After complaining he brought the doors back w/drips, brush strokes, knicks & scratches. I told him I wanted my money back he said NO, he took advantage of me & said he had the right to finish.Business response
01/30/2024
[BBB Transaction via Phone]
The matter is being addressed.
Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
MJ created a contract to replace my back French door with a sliding door, and also to install an 8 foot by 8 foot deck. He stated he would do the door 1/9/23- texted that week that he could not start until 1/12 or 1/13/23. Started the door project on 1/13/23. It is still not complete on 2/20/23. He has broken the floor by the door in two places, not caulked off the door, made holes in the wall that he took weeks to patch, left my siding open to the elements and did not replace the sill plate. He cut holes in the sill plate that exposed my basement underneath the door to the elements, then screwed in a board to ‘fix’ it that subsequently went through the floor above. When he originally started the door project, he left the trash from the job in my yard for weeks. I am still picking up nails and insulation and pieces of metal siding out of my grass. He has made multiple excuses why he has to reschedule coming out to ‘finish’ the job, lied about ordering pieces needed for the job and then lied when questioned about the original lie, and lied about the price quoted to me on my contract that is listed. I cancelled the deck job with him due to the horrible quality of work and bad communication and he didn’t refund me fully. My siding still sits open to the elements and no contractor wants to ‘fix’ the job MJ started and has not finished. He will not answer my phone calls and rarely responds to texts.Business response
01/30/2024
[BBB Transcription via Phone]
The consumer received a refund and contractor paid for the flooring.
Initial Complaint
02/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Called MJB Home Renovations in a panic and under stress our basement flooded 3xs in a month ,failed sumps . We have 3 small kids and found black mold . We Paid 2500$ to come remove carpet , drywall , & black mold arrived next day and completed . Thought he was trustworthy- decided to go with him to finish the basement remodel . First payment on SEPT,27, 2021 -1500$ . Took 30 days for basement to dry out , took us to October 27th - kept him up to date, contact when ready he says ! Reached out in early Nov.2021 Asking if he was ready ... deposit was PAID. multiple text messages / phone calls/ back & Forth - Lacks serious COMMUNICATION Skills as a business owner. Nov. 26, 2021 . I get a message saying if we pay the rest of the balance - that he would have the basement completed by first week of Dec. ( my fault for trusting ) drywall , trim, a part of the wall that needs attention, & Cheapest Vinyl flooring was in this Quote . By This time he is PAID off Nov, 26, 2021 for another 1465$ ( 465$ for flooring) . Paid 2965$ in remodel, (2500$ For restoration ,that was completed ) finally get him here in December for drywall . Had to have 2 new sump pumps installed and it was hitting our floors -Says he can fix it and make it quiet. I'm like great it's banging the floors -cons me into sending $125 tells me that he will go get the barriers from ****** , and be back . I sent it thinking He was going to do the job that day , after paying - informs me that he would be back on Dec. 14 , 2021 . Never bought ! Plumber came out & fixed it for FREE I'm out $125 ! I told him just to keep it if he'll get the BASEMENT DONE , at this time Christmas is coming up and My kid needs their room back . Sends a contractor to put flooring down Dec 20, 21 . Now it's EXCUSES NON stop . Bringing his personal life into it . I have called off work thinking the guy is coming - NOTHING. He gives the run around . He is UNPROFESSIONAL and Owes us what he has not yet COMPLETED. TRIM & Wall & BarriersBusiness response
04/25/2022
[BBB Transcription via phone]
Matter was resolved 3 days after this complaint was filed.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.