Business ProfileforTownePlace Suites By Marriott

We stayed at your hotel Oct 14 & 15th. Upon check in (which I had reservation saved in my Bon Voy app) the gentleman checked us in and we walked to room. We had to wait a significant amount of time because the people in front us were given the wrong room by the gentlemen and were getting that corrected. So, upon check-in and walking to room with luggage cart- we open door and see it is not a King room like we reserved. I bring my phone down and show the girl at the front desk and tell her it is suppose to be king room. She quickly moves us from room 201 to room 210 and all is well. However, when we turned TV on it said "Welcome ******* ******" I assumed it was just a typo and we got ready for our evening plans. We arrived BACK at hotel at midnight where there was a post-it on the door that says "Please see front desk". So, I called and the girl working the midnight shift w/the pink hair & she absolutely the most unhelpful, unprofessional and inept person I have ever encountered. First, I called the front desk and she said she had no clue, so I walked down to front desk and I asked her to please check the computer and see what the issue is. She refused (i have the entire audio recorded) she was screaming at me (and purposely standing against the wall behind the camera) She says that on audio I recorded. She refuses to help me, so I go back to bed where then at 7AM that same lady actually tried to ENTER our hotel room!! She knocked (but we were sleeping) then she proceeded to try to get in. Eventually, the "asst manager" who told me (and I have that recorded as well) she was the "general manager" and the girl with the pink hair began BANGING on our door 7AM- you are NOT registered guest here- OPEN the door! My husband who was former military actually drew his weapon when the first lady just opened the door!! We were awakened from dead sleep -frightened it was a break in! We had no sleep that night and NO apology. I may seek legal recourse if no refund iss.