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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
May 17-21, 2023 We made a very expensive reservation ($1400) based on their website's advertisement of a 25% discount if you purchase the Ohio wildlife legacy stamp. The directions were to show the stamp on check in - which we did only to be told that they weren't honoring that discount. It was too late to change the reservation at that point. False advertising cost us $350. We contacted the manager and we were told that there was a blackout period. I said that there wasn't information about this on their website. She said that the Ohio Dept of Natural Resources website said that there may be black out periods. This is true but it does not say when these are and, as I said, the webiste for the Maumee Bay Lodge does not mention blackouts. This is supposedly a discount for all of the Ohio state park lodges. Here is the link to the page explaining the discount program: ****************************************************************** I filed a complaint through the Maumee Bay website and through the Regency Hotel Management, the parent company, but I have not had a response from either complaint.Business response
06/21/2023
Hello,
***** was contacted by the front desk manager and the discount for the Ohio Wildlife Legacy Stamp was explained to her. I have attached our website verbiage as well. We do have blackout dates that this promotion doesnt apply to in which the dates she had booked were those . We are adjusting the price to honor the Legacy Stamp for this stay. However furture dates may not apply.
Customer response
06/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.