ComplaintsforSundance Drive In Theater
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My friend and I went to this drive in theater and we are bolth handicap ?? I am in a wheelchair permanently and she has a very hard time walking after we get there we needed to use the rest room which is about 100 yds from screen # 2 and all gravel hard to walk on or control a wheelchair after finally making it to the bath rooms I could not use the rest room my wheelchair did not fit in it and my friend ****** ****** went to the woemans rest rm and slip and fell on on sign that was knoked over warning of the uneven concrete floor she steped on it and slid causing a fall she had to be helped up and injured her knee and back I addressed this to the manager/ owner and he drove her back to my vvechleapprox 100 yds away this was the closest rest rm for bolth screens no paved area to make it easier to get to the rest rm he offered our money back and we asked to fill out a incident report he said he would be right back and never came back we had to leave to take ****** to St Charles ER she was in alot of pain and her knee was cut we left and stoped at the front ticket booth and asked for the manager he refused to come the woeman in the ticket bolth took our info said he is not coming to us that he would call us the next day and never called this business has no facilities or parking for handicap people what so ever doesn't this violate ADA and also is insulting to disabled people being disabled I see this all the timewe even asked if there were handicap rest rms before we went in and was told yes and there was not any handicap facilities at all this should not be happening in America according to the ADA
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.