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Find a Location

Ken Ganley Chrysler Dodge Jeep Ram FIAT Painesville has 1 locations, listed below.

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    Business ProfileforKen Ganley Chrysler Dodge Jeep Ram FIAT Painesville

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2115 Mentor Ave, Painesville, OH 44077-1369
    BBB File Opened:
    3/27/2013
    Years in Business:
    12
    Business Started:
    3/1/2012
    Business Incorporated:
    8/13/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Ken Ganley, President
    • Justin Taylor, General Sales Manager
    Contact Information

    Principal

    • Mr. Ken Ganley, President

    Customer Contact

    • Justin Taylor, General Sales Manager
    • Sarah Lapuma, Business Development Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/10/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On August 23rd. I bought a 19 gmc canyon with around 65k miles on it. To date, it has been the worst experience, and most expensive. I had it 2 weeks before having to take it back to ganley to have the transmission serviced. They had it almost 2 weeks just to have the gm dealer down the road, put the right trans fluid in, and update the software. No loaner to boot. Was without a vehicle for the entire time. I also told them about a coolant system issue and a noise coming from the wheel, which they didn't address. Now it's in the shop again for a coolant system issue ( thermostat) and a seized caliper, which damaged the rotor and pads. Ganley is charging me $100 for a deductible to fix the thermostat and won't cover the brake caliper issue. Apparently, it's a wear item, even in a 5 year old vehicle. (***********. And they can't seem to figure out a ticking noise coming from the front end when turning or stopping. There is also a loud clunk on cold starts, possibly a torque converter issue.. Again, with no loaner ( but not heard by ganley techs). I had to roll over 4k because they wouldn't give me more for my trade (they sold it for almost 6k profit). Which is my own fault, but I shouldn't have to sink money into a vehicle I am paying this much for. I also received checks equalling $20 total, 3 weeks after purchase, because they couldn't transfer my plates due to it needing an echeck. ***? Shouldn't this have been done before selling the truck? Bottom line: this could have been resolved before even buying, had Ganley bothered to check out their used cars, and repair any issues before putting them on the lot. Best case, seems they wash it and vacuum it out for appearance. They obviously value profits over customers,which is why I won't buy from them any more and will share my crappy experience with everyone.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kimberly N

    1 star

    10/30/2023

    I came to see a jeep I saw online. When I got there I test drove it I loved it. We started to talk about price they wouldn't negotiate eventhough the truck had been there over 120days, I told them I had my financing approved already I just needed the purchase order I was going to trade in my vehicle but decided not to because they didn't offer what I wanted. They continued to try to talk me into letting them run my credit when I already had financing they then went up on the price of the truck and said it was because I didn't use their financing Co, so I walked away. They called me after I left and said they would honor the price online could I come back, I said no not today I'll think on it and if I come back it'll be tomorrow. I came back the next day they kept me waiting 30 minutes I looked at the paper work asked for the purchase order, he said let me see we usually don't deal with outside financing, but he's been telling me the work with my credit union which I knew was a lie. When he came back the truck was marked up to almost $7000 more then what it was supposed to be so i walked away from the deal again. Please don't do business with Ken Ganley Chrysler Dodge Jeep Ram Fiat in Painsville David ***** was the sales person who helped me they are liers and crooks they dont like when you have your own financing because they loose money. Dont do business with them.

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