2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kimberly N
1 star10/30/2023
I came to see a jeep I saw online. When I got there I test drove it I loved it. We started to talk about price they wouldn't negotiate eventhough the truck had been there over 120days, I told them I had my financing approved already I just needed the purchase order I was going to trade in my vehicle but decided not to because they didn't offer what I wanted. They continued to try to talk me into letting them run my credit when I already had financing they then went up on the price of the truck and said it was because I didn't use their financing Co, so I walked away. They called me after I left and said they would honor the price online could I come back, I said no not today I'll think on it and if I come back it'll be tomorrow. I came back the next day they kept me waiting 30 minutes I looked at the paper work asked for the purchase order, he said let me see we usually don't deal with outside financing, but he's been telling me the work with my credit union which I knew was a lie. When he came back the truck was marked up to almost $7000 more then what it was supposed to be so i walked away from the deal again. Please don't do business with Ken Ganley Chrysler Dodge Jeep Ram Fiat in Painsville David ***** was the sales person who helped me they are liers and crooks they dont like when you have your own financing because they loose money. Dont do business with them.Review from mike k
1 star08/05/2021
brought my wrangler in for warranty repairs after the problems where figured out the advisor kept claiming none of my repairs where covered by either my extended warranty nor my jeep cpo warranty. after refusing to do anything thing to figure out the issues i had to contact that company's to find out all repairs where to be covered by jeep cpo warranty. the advisor still refused to do anything to figure out the problem. he finally figured out that when the dealership registered my name with jeep they spelled it wrong told me all parts would be ordered and that i would have my wrangler back by friday ( this was on monday) at that time i asked that if there was any issues at all about getting parts or getting it done by friday to call me and let me know i also asked for a quote to get spark plugs done. come thursday have yet to get my quote or any word of any delays. i call mark in service who then informs me they cant get my parts even thought i asked to be let know on monday. he also blows off the fact that he completely forgot to get my quote. mark absolutely refused to do his job or communicate with me at all in this matter. he is by far the worst service writer i have ever delt with and i work at car dealerships with service advisors every day . my family has been doing business with village dodge since 1988 and we will never do another dollar with them again. i personaly cant wait for fca to pull their franchise
Ken Ganley Chrysler Dodge Jeep Ram FIAT Painesville Response
08/07/2021
***** we do apologize about the service you received. I have reviewed this review and forwarded it to the assistant service manager, Matt ****** please look for his call regarding this matter.
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