![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforKen Ganley Ford Parma
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was working with a salesman on a Bronco lease. I was given a dealer plate to take the vehicle home because the computer's were down. So nothing has been signed besides an insurance liability waiver. I soon decided this vehicle is far too expensive for me given my long history of medical problems and uncertainty of future employment. I've tried to reason with the salesman and simply want my trade back. The salesman is trying to strong arm me into keeping the vehicle even though, once again, nothing has been signed.Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I came to this ford location back in march to have my car inspected for a computer issue. Ford assured me the computer was fine and replaced a coil and the spark plugs. I drove off the lot and the check engine light came back on for the computer again. I had to take it back three weeks ago and have the computer completely replaced. Just last week when I looked under the hood, I noticed a hose disconnected and the hose leads to my brake booster. I have been struggling to stop the car for weeks. I called the ford back and the service manager Scott refuses to take responsibility for the hose being disconnected even though I have not had my car service since ford.Business response
05/13/2024
I did talk to this customer about her concern. I let her know that if the brake booster had been disconnected she would not have been able to stop the vehicle from the moment when she picked up the vehicle. I also offered for her to bring the vehicle in, or, if she was not comfortable driving the vehicle, that I would have it towed to our facility. She declined either. I cannot verify what is going on with her vehicle if I cannot see the vehicle. If this is a Ganley Ford responsibility, we will fix it. The vehicle does need to come to the shop in order to find out what is wrong with it.
Scott *****
Ken Ganley Ford West
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.