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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Contracted with above business for service om 8/25/21 to repair GFI outlet in main bathroom and connect 2 outlets, in living room and outlet in basement directly below it. These 2 outlets existed in wall but had no wires connected to them. Cost was $750. Same day the outlet in thew living room stopped working. Worker came out several times and checked outlet. Each time outlet initially didnot work, then did work, then later same day did not wok. Worker had previously removed one junction box. because wires were too short. On trip on 10/21/21 he suggested maybe adding a junction box would solve issue which was done at additional cost of $159. Same problem. My son finally determined that the 2 outlets had been connected into a circuit that was operated by a switch at the top of the basement stairs. not a continuous circuit. The worker said it would cost additional $517 to change to a new circuit even though he chose the circuit on the additional visit..Business response
12/21/2021
One of are technicians went out there several times and it was always working. Can't repair something that's working. We have no problem sending someone out to connect to another circuit. Call and schedule an appointment.Customer response
01/24/2022
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
I received an e-mail indicating the above complaint had been closed and was considered unresolved. This complaint was resolved to my complete satisfaction after the BBB was involved. A new technician was sent to my home and was able to complete my electric work to my satisfaction. In fact, I told the owner I could wait until after the holidays and he insisted on having his crew come out the next day. Thank you for your assistance which was totally responsible for the resolution.
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Contact Information
5261 Commerce Pkwy W
Parma, OH 44130-1272
Business hours
Today,7:30 AM - 4:30 PM
MMonday | 7:30 AM - 4:30 PM |
---|---|
TTuesday | 7:30 AM - 4:30 PM |
WWednesday | 7:30 AM - 4:30 PM |
ThThursday | 7:30 AM - 4:30 PM |
FFriday | 7:30 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.