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Complaint Details
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Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
contracted to get siding replaced.waited 4 months to get scheduled & when the materials were delivered i saw they had sent the wrong color,a light brown not the dark brown i ordered. was told 4-6 weeks more to reorder the right color,so i compromised & went ahead with the lighter color. mentioned to the foreman several times i felt i should get a discount for my trouble & helping them out as well.i called john barbera & learned he no longer owns this company,so the $500 i aked for off fell on deaf ears with new owners,never even mentioned it at payment time.they did not get stuck with a large,wrong order so i feel a $500 discount is very fair. have used them 3 times now,but very disappointed with the new ownersBusiness response
02/21/2024
I received and reviewed your complaint. Firstly, I want to apologize. It is our goal to always deliver the best customer service. We did order the siding color that was signed off in the contract but I do apologize for any confusion. We were happy to exchange the siding for a different color when it was delivered, free of charge. Because we price our siding jobs so aggressively and try to deliver the highest value for our customers, It is difficult to take $500 off the job because we are already operating with very tight margins. Should you need anything in the future or any service requests, please do not hesitate to contact us.Customer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** ********
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Contact Information
5376 Ridge Rd
Parma, OH 44129-1456
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.