At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 572 E Broad St PMB 123, Pataskala, OH 43062-7570
- BBB File Opened:
- 6/9/2015
- Years in Business:
- 9
- Business Started:
- 1/1/2015
- Business Incorporated:
- 9/16/2014
- Accredited Since:
- 9/1/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- C & J Basement Solutions LLC
- Business Management
- Mr. Jeff Hedrick, Owner
- Contact Information
Principal
- Mr. Jeff Hedrick, Owner
Customer Contact
- Mr. Jeff Hedrick, Owner
- Additional Contact Information
Phone Numbers
- (614) 772-4626Other Phone
Email Addresses
- Primary
- (614) 772-4626
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my home's basement waterproofed between 5/1/23 and 5/4/23. While the work was in process (5/4/23), I discovered that my hot water heater's pilot light would not remain lit. I let the work crew at my home now about this issue and they told me they would handle it before leaving.
After they left, the pilot light again went out and I contacted the main office and advised them of the issue and was told someone would be back to me. I had to continue to follow-up the following day repeatedly for an update. I was finally told they did not believe they were responsible as they had not touched the hot water heater.
I found this interesting having found the work order included moving the unit 16". I was told that hadn't been needed, but had not been made aware or refunded the $350 for this part of the work order. I was told they would not have a plumber available to come and look for themselves for 4 days, but after protesting they agreed to send a local plumber to my home to repair the unit.
This 3rd party plumber, walked in saying it would require a new unit before even inspecting it and greatly misquoted the age of the unit to claim this was the cause of the issue. I did not want to go down this path without assurances from C&J they would cover this expense. I called C&J's office again on Monday and explained this and why I didn't go that route without their input/ consent. This seems to be appreciated and they advised their plumber would be available the following day (5/9/23).
After more repeated follow-ups, I was then told on 5/9 that their plumber would not be available for 3 additional days. This would have put my family with 2 small children without hot water for 8 days or more. I was also advised it would be a replacement of the water heater via no cost installation provided I purchased the unit. I advised this continued delay was not acceptable if this was going to be the financial resolution. I then went and had the unit replaced on my own.
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Rebecca A
03/18/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.