Business ProfileforMr. Appliance of Columbus

I called Mr. appliance about two months ago to repair a vent in my kitchen the gentleman took 3/4 of the money for the project and the part was to be ordered there was one in stock. Then I got the call that it was on backorder has been on backorder for quite a while. I received a part on Monday night when I came back from being out of town open the box and it was the part to the control panel to the top of the washing machine clearly not my part. today I got a box Open it and it is the filter to the vent that is to be replaced the vent control box. I called the company and the girl said oh because the wrong part was sent to you we had to re-order your part so it won’t be available till the end of May and we schedule you for the end of May. This is unacceptable if you’re just now ordering my part because it was on back order did I receive the top of the washer and I would think that they would expedite this replacement and get the part as soon as possible not three or four weeks coming up I am so displeased with Mr. appliance first of all we give them their money which was over $300 and I have to wait almost 3 to 4 months before I can get the repair done in my home unacceptable. When I asked the young lady who I was talking to I said who is your supervisor may I speak to your supervisor because I did not like like what she said and was told there was no supervisor available and she could not give me her supervisors name. I told her well either she can give me a supervisors name or I’ll go to the office where they are located she asked me if this was a threat I said no it is not a threat but I’m going to talk to a supervisor one way or another and she said to me I cannot guarantee that a supervisor will call you back what kind of company is this? Very very very unhappy with the service. And the fact that my money’s been tied up for months and it’s not been resolved.