ComplaintsforPurchasing Power Co., Inc.
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I've been giving the run around trying to fix my account to even order anything from them. I've been trying to get this issue fixed since August and nothing has been resolved. Today when I called I asked to speek to a supervisor or manager and they put me on hold for a long time, honestly I really think the agent didn't want me to speek to one so he probably never transferred me just put me on hold. I don't know what there staff is doing but I know there not resolving my issue other then retry it in whatever business days they give me. I retry it when they tell me and it's still not fixed. There's no reason a customer should have to deal with such an easy resolve for over four months. All I need to do is get past the place to where I put my phone number in and it gives me a quiz. That's all I want to do is use my hard earned money on purchasing Christmas gifts. I'm at the point to where I'm fed up with calling them every week or every other week to resolve my issues to start back at square one. I would really appreciate it if I could get someone to really do their job and figure this out.Initial Complaint
08/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered several items from this company in July 2022. One of these items was extremely expensive and I did receive shipping information from them. My shipping confirmation as well as my alerts indicated that this package required a signature, which was to be expected. On July 23, I received an alert that my package was out for delivery and thought I had an appointment that day, I was not concerned because a delivery that requires signature confirmation would simply be taken back to the warehouse and a notice left. Later that day, I got a "confirmation of delivery" and upon arrival home, no packages were there. I immediately contacted Purchasing Power and initially was offered a replacement. A few days later, I noticed the replacement was cancelled (without communication) and upon calling, the rep stated that someone would reach out. I finally connected with **** ******* on 8/2 who informed me that the claim for UPS was denied and that I was still responsible. I forwarded Mr. ******* a copy of the signature required email and was informed to follow up with UPS. What resulted after is a consumer nightmare with multiple calls, follow ups, complaints etc. I finally received an email from UPS indicating that they would settle the claim with the shipper which was immediately forwarded to Mr. ******* on 8/17. I have yet to receive a response or acknowledgment of this information. As the customer, I am stuck in the middle of two very large companies that do not care about ensuring this is resolved. I am adding that this is actually TWO packages that weren't received however one was just normal delivery which leaves me no recourse unfortunately
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.