ComplaintsforMacke Roofing & Home Remodeling, LLC
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Complaint Details
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Initial Complaint
10/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid 19,400$ for the job of my roof replacement. In the pics you can see my roof mast is cocked to an angle, it wasnt like that before the install The peak of my roof goes up to a weird angle and the contractor put up new plywood for that entire section. My gutters on the NW corner of my home have the supports cut and its falling down they also damaged a down spout that needs replaced and multiple gutter supports are missing around the house that they cut off. Also corner gutter seems were busted apart and have to be recaulked. During the install they left chicken bones laying throughout my yard that I had to pick up so my dogs wouldnt get them, they took power from my chickens on a 100° degree day that was powering a fan and only put it back after i caught them. They had to go inside of a building they were not even contracted to touch to do this After the first day they were there, there was garbage strewn about and in the neighbors property and in the farmers field south of my house. I told the estimator before the project of a 2x6 that was rotten, they took the roof off and put plywood down and it still wasnt replaced so i made a call to the contractor and they said they were not trying to hide it after told. Then the roof was finished and it was still here, i had to tell a 3rd time before it was "fixed". I dont know how you replace a 2x6 that needs replaced after the roof is finished. They said there was nothing they could do about the service mast that is cocked and the peak of my roof. I contacted the estimator on 8/25/22 about the damaged gutters, down spouts and cut supports. They said someone would be out to fix it and then i had to text again on 9/26/22 and asked if they forgot about me and now they are just stringing me along in asked that they come and fix the damage they did too my house and give a partial refund and was met with "sorry its not getting done on your timeline and they work was done so there was not reason to give a refund.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.