Business ProfileforMac's Professional Services

We decided that we wanted to update our entry hall and stairs. We decided not to do this work ourselves because we wanted to make sure that it didn’t look DIY and that this looked nice and professionally done. So we searched for awhile to find someone who had good reviews both online and was BBB Accredited. We went with Mac's Professional Services based on his A+ BBB rating and great reviews on ********. I felt assured that we had found someone that would do a nice professional job or would tell us when something was not in his wheelhouse. Items we wanted to have done: 1- Remove existing newel post and replace with new purchased oak post and cap. 2- Stain banister/rails and step tread 3- bathroom exhaust fan replaced Is the new newel post installed? Yes. Does it look professional in any way? No. Extra cuts on my stairs. Connection holes look awful. Are the stairs and banister railings painted? Mostly – along with some of my walls, trim and carpet, but I do think that I could have done better. Mac came out the day before and reviewed stairs, railings, the gel stain, and coating we purchased (was also present at time of quote). He took off the old newel post and installed new one and then proceeded to paint the top of the rails (he did not paint the bottom of the rails), the parts of the steps, and the new newel post. They did a very quick sand and then thickly the stain gel was painted on as opposed to the instructions on the can. There were multiple areas where the stain got onto our carpet, spots that were missed being painted completely on the newel post, and marks on walls and other areas from the gel stain being splattered or not kept in lines. I was told that the two exhaust fans I that had purchased (and Mac had seen in person the day before) would not work. My wife had to rush out to ***** and buy a new fan. We went from a 60 CFM fan to a 150 CFM fan, has poor suction. May be the fan itself but would have to pay to have looked at.