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ComplaintsforNovaserv
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello I purchased a warranty when I purchased my washing machine. I contacted NSI in September 2021 because the detergent was not dispensing into the machine. They sent a repair company 3x out over the span of 5 months and they were unable to fix it. Recently they had another repair company come out (for a second opinion) and I found out from that company that NSI refused the repair costs (deemed too expensive) and closed the case. I have been trying to call them for a resolution since my product is still under warranty but the phone number is no longer valid. I would like the machine replaced (with a different brand) or my money back for the amount I paid for the machine.Business response
03/31/2022
Response to BBB Complaint:
This complaint should not have been filed with our company, Novaserv. At Novaserv, we do not handle service and claims for NSI Protection Plus. From the details provided, this complaint is about service & claims issues. Please file complaint with Warrantech in Bedford, TX. From the details provided, it looks like the customer is already in contact with several individuals from NSI Protection Plus' service/claims department. The customer is in contact with the correct company however this BBB complaint has been filed with the wrong company. We would appreciate it if the complaint was removed from our site.Customer response
04/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint. However, I did not enter NOvaserv as the business name. I entered NSI Protection Plus. I double checked the address before submitting. I will be refiling.
Regards,
****** ****
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Contact Information
Business hours
Today,8:00 AM - 10:00 PM
MMonday | 8:00 AM - 10:00 PM |
---|---|
TTuesday | 8:00 AM - 10:00 PM |
WWednesday | 8:00 AM - 10:00 PM |
ThThursday | 8:00 AM - 10:00 PM |
FFriday | 8:00 AM - 10:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.