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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
There was a failed contract on a property and $500 was sent to this company as earnest money. This company is now withholding earnest money disregarding the contract and signed release form. My wife and I emailed a **** ***** twice and left her a voicemail and have been unable to reach her so this is my first attempt at collecting my hard earned funds back.Customer response
10/24/2023
Attached is the contract and signed earnest money release form signed by seller and buyer.
Business response
12/28/2023
Per business, the first check was mailed out to the consumer on 10/24. Apparently it was lost in the mail. When contacted, the business reached out through email to the consumer and verified mailing address and sent a new check, after stopping payment on the first. The check was overnighted on 12/27 and is out for delivery.
Customer response
01/02/2024
I accept the business's response to resolve this complaint.Initial Complaint
03/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 16th I sold my property **** ** **** *****. The title agency the buyer preferred was Total Tile Services so this was the title agency used. At the time of signing there showed a balance of $285.66 for water and sewer at the time of closing. This was incorrect as it was paid on 12/10/21. I provided my confirmation number of that I was provided by the way we company showing I paid, my bank statement as well as the settlement statement. I have reached out to ******* but she has not gotten back to me. My realtor, ****** **** has been reaching out since late January, early February with no resolution of me getting my money back. ********* stated they sent a check and they needed to cancel it and would re send another. This was false as the company had my address as my realtor verified. I want my money. This is theft!!!Business response
03/25/2022
good afternoon, I do apologize for her trouble with this. We closed this transaction on December 16th, 2021, The unpaid water and sewer was paid from the sellers proceeds per the water/sewer amount $ 285.66 , the water/sewer invoice is attached and the signed Settlement Statement. She did call our office and we attempted to process a refund and the intent was to stop payment, however The City of Columbus had already cashed this check. They will be responsible for any refunds that are due to ******** **********. I am not aware of any missed correspondence on this matter. The Listing agent was informed that the check had already been cashed and to please let her client know to call the City of Columbus to inquire on any amounts she felt were due to her. I am not certain what else we could have done here under the circumstances. We are more than happy to call the water department on Monday and assist with obtaining a refund for any over payment she may be owed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.