Customer ReviewsforR.G. Barry Corporation

Place an online order with ********** but the order was not received. Have called their customer service line 3 times and every customer service agent has a different story. They are now telling me I have to wait 21 days before they can ship a replacement. Seriously, for a item that costs less than $50? Thank you for reaching out to ********** Marketplace Customer Support! We are sorry to hear that your order may have been lost and hope to get this resolved as quickly as possible on your behalf. As requested by DHL, shipping claims cannot be filed for a package until after 21 calendar days from the shipment date. Per the tracking for your order, we will need to file a claim on the date noted below: Shipment Date: 02/20/2024 21 Day Mark: 03/11/2024

We received slippers as gifts however they are not as advertised. I wrote a letter explaining my disappointment with their product and never received a response. When I tried to call the number on the product description tag I only got a recording and music to an expended period of time. I hung up after 15 minutes. The description tag info states to call if you are not satisfied with product. When I went online regarding this I was told I could send a $5 in order to file a complaint. Needless to say I didn't send anything.

The 1 star rating is for a reason. That faux fur on the outer edge of that slipper actually begins to weep or shed off edge. What might the effect be in the air of the home? Breathing this fiber into the lungs?

DO NOT TRUST THIS COMPANY! SCAM! They gladly take your money and then claim they never received the order even after a shipping label is created. They are unresponsive, and difficult to reach. Spend your money elsewhere! I purchased two pairs of Dearfoams through the Target app. I was supposed to have received the shipment over a week ago. The last tracking information was a shipping label created on Dec 5th...but again...after spending hours trying to reach a customer service representative, they say that they don't even have the order on file (despite the fact that a FedEx shipping label was created). Target has been trying to reach someone at Dearfoams on my behalf, but again they are unresponsive. If I could give less than 1 star I would.

R.G. Barry's/Dearfoams Customer Service Dept. is horrible. Calling both the 800 number and the corporate office is useless. No one ever answers and you will remain on hold for hours. I just want to make a return. I have sent an email (12/15/2022) to the customer service email address. I received a robo text acknowledging that my email was received, however after that NOTHING. I sent the email because the website does not have a return form anywhere on the site as it indicates. I placed my order on 12/02/2022 received the items on 12/13/2022. My order number is ********. I just want to obtain the Return Form so that I can get a refund.

First time buying Dearfoam slippers online. Was not familiar with how they would fit. I wear 11N so ordered their XL (*****). They run extremely small and would probably fit a size 10. I called customer service to get return instructions since there is no information on the packing list. I was told to leave a message, which I did, but have not received a call back in a month. Completed the return form online and got a form email saying they would get back to me in a few days. Nope. Replied to that email and got a reply that they did not understand what I wanted!! What's not to understand about the slippers don't fit and I want to return them for a refund, but I don't know where to send them??? Worst online company I have ever dealt with. Will never buy from them again. These slippers are going to Goodwill.

R. G. Barry corporation owns the handbag brand Baggallini. They have a normal-looking website, just like any other online store. But when I actually made an order and then tried to return it (the bag didn't look good), I found there was no way to do so. No return form or address came with the bag. The website says returns are "hassle free" but doesn't tell you how to do it. Instead they ask you to send their customer service a message, promising a response in 3-5 business days. You get a response almost immediately but it's an automatic email that refers you to the same website. When you call their phone number you only get a recorded message. Their ******** page is full of bad reviews about nonexistent customer service, no response about lost or mishandled orders, no way to contact them. The company never answers them. Obviously the company just decided to save on customer service and ignore the customers.

I bought a pair of Low FoamBack Strap shoes and a pair of Sophie **** on Sneakers one for me .. one for Mom .. The size for Mom was way too small I ordered a size 8.5 Mine were too big .. I usually wear 9.5.. all I wanted was a refund but I didnt have any luck online Returning, no response.. and when I call I am on hold forever then they say leave a msg.. no one calls back Ive never had this problem with any other online ordersI have been trying to do this since May order # ******order date 5/12/22

I wrote to Dearfoams customer service: Order total: $40.94 - The back of the shoe cuts into the heel. On wood floors and steps, the shoes slip. The bottom has the strips running from the toe, back and those slide. I would like to return." Then I got a note back, that I was given a partial refund. "Customer Support 3 (R.G. B) Apr 4, 2022, 9:54 EDT Hello ** ***** you for reaching out to Dearfoams customer support! We have issued the refund for your order in the amount of $27.99. This will take **** business days to show on your account. We do not ask you to send those back, we ask that you donate them to a local charity or nursing home if they are still in usable condition."As a senior with advanced ostio and just being a decent person, I would never donate any item that someone could get hurt wearing. I also found the note insulting and I guess funny where Dearfoams said "if they are still in usable condition." When you walk in these shoes on polished, nice wood floors, down steps, they slide. period. they slide. I would not give something that could hurt someone to any charity - especially a nursing home - not any charity.I have lined up multiple shoes and the shoe backs are more straight up. This is sharply angled into the back of the heel.The shoes are immaculate have not been worn and this is clearly seen in the photo.And looking at the bottom of the shoes you see the rubber slide pieces running from the toes back. Dearfoams Multiple people have complained about the same thing and there are only rude answers. ?????1 out of 5 stars. a month ago HURT I bought 2 pair of these and the back of them is extremely hard and not flexible..after wearing a pair for 4 hours the blisters on my heels were awful Recommends this product ? No Originally posted on Women's ***** Ballet Flat ?????3 out of 5 stars. 11 months ago BACK OF SHOE TOO HIGH I loved the color of the 2 pair of shoes that I ordered, but when I received them I couldnt wear them. more.. photos