ComplaintsforOne Stop Auto Sales

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a 2011 Jeep Patriot with a warranty, transmission over temp light came on last year. Called Warranty person, ****. Was told to take to Ammco transmission in ***** ******* ohio. Explained to the tech there that it only acted up after driving on freeway at 70 for an hour. They looked it over and assured there was no problem. I had reset the trip odometer before dropping it off. When I checked the trip it had a good deal less than 70 miles on it... but this isn't about ammco. About 2 weeks ago same problem with transmission light. Called again was told to take back to ammco, this time only driving 15 miles determined it needed transmission replaced. I paid the 500 deductible and picked up jeep. Jeep now pulls left and the front bumper is not attached at the lower portion. I called one stop they said it's not their fault was told again to go to ammco, and they said it's not their fault. So whose fault is it? I paid to have it repaired, the warranty person, One Stop, is responsible as they told me to take the jeep to ammco and even provided the used transmission. No work order, warranty or other information was given to me by ammco only a receipt for the 500.00 deductible was given when I picked up jeep. Not sure if I was supposed to pay taxes on the 500 or not but I only had to give ammco 500 for my keys and jeep. Having the transaction seemingly not recorded makes me believe that ammco was subcontracted by One Stop to do the repair. Again leaving One Stop responsible.

  Business response

  05/25/2023

  Our Operations Manager reached out to Mr. ******** to address his concerns. According to documentation of the phone call, the issues were unresolved due to verbally abusive language followed by the threat of an attorney being contacted just prior to him using profanity and hanging up on our manager. It is our policy to end phone calls when excessive use of profanity is used as the caller becomes too agitated to participate in productive communication as well as, when it is stated that they are seeking legal counsel so that any further communication is documented between the legal entities. However, Mrs. ******** had begun discussing the issues calmly, so our manager chose to stay on the line to resolve the issues. We had already offered an extension to the transmission warranty as requested, the only remaining issue at hand that seemed to set Mr. ******** off was our claim of no responsibility toward the front end repairs that were allegedly caused by the transmission repair. We advised our customer to take it up with the vendor who did the repairs, which he did, and they denied causing any such damage . We also called the vendor and again they denied that they were not responsible for the damage. We were not involved in the direct repair of the vehicle, other than paying for the warranty claim minus the $500 deductible of which our customer paid directly to Aamco in ***** ******* when his vehicle was picked up. We do not mandate that someone takes their vehicle to a specific vendor but we do strongly recommend the vendors that we have trusted over the years.

  As the owner of the company, I am truly sorry if there was damage to our customers vehicle after the repairs were completed at one of our long time trusted vendors, but I do not feel that we can be held responsible for it, as we had no direct involvement with the repair.  Our manager was having a productive conversation with this customer’s wife regarding the issues and was fully prepared to bring these concerns to be considered by me to see if/how we could assist in the front end repairs however, the customer seemed to have taken the phone from his wife , used profanity and abruptly hung up.

  In the interest of good customer relations and our long relationship with Mr. ********, I am willing to help by making Mr. ********’s next two installment payments of $200 each and then will add an additional $100 towards the principal balance of his loan, in addition to the extension of the transmission warranty as requested and explained over the phone. This should be enough to cover his out of pocket expenses.

  Customer response

  05/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I would like very much to add that I offered to fix it. I am an ASE certified master mechanic. *************. And work in a shop where I am the Lead tech and we recently installed a state of the art Hunter alignment computer and rack. My only requirement was that I could not do it on my own time and felt that I shouldn't have to. So the alignment would be 185.00 and the hourly rate our shop charges is 150.00/hr I figured that it would be around 2 hours to remove the skid plate and figure out what fasteners the transmission shop neglected to put back in, and if any special fasteners were needed it would be a charge for parts. One Stop refused the offer requiring me to take 4 hours off work to take the jeep to their place of business to make sure they understood the extent of the damage from the transmission shop. Pictures were taken and I was told to return to transmission shop. Transmission shop denied culpability.  During this time several calls were made and accepted. Never once did one stop make any offer to me to have the jeep repaired. The conversation did not go anywhere near fixing my vehicle. If it had I'm certian I would have never said **** ***. I did use **** *** quite alot. It's just a word meant to incite. Had they said I'm sorry you had a bad experience there we will be more than happy to fix it for you. We would hate to lose you as a customer. I probably would have been more a *** ** * *****, that's amazing. Thank you where do you want me to take it? However, One Stop would not accept culpability and still does not. So the term still applies. I will accept the payments as they describe and the warranty on the transmission. I will either repair the jeep on my own or have it done. But know this, one stop did fail in taking care of the warranty process by not returning my vehicle ready and safe to drive after said warranty repair. It is not my responsibility to make a business contracted by one stop correct their work. I was never given a repair receipt from ammco that would facilitate making them finish the job and correct their mistakes. I was told to take it there by ****. I just dropped off keys because one stops warranty manager had it handled. It was not handled. I am still not happy. I would like the agreement in writing. Don't want to be screwed again. Upon receipt of the signed agreement I will agree the transmission repair complete and seek no further recompense concerning this incident. Thank you
  Sincerely,
  
  ***** ********

• Initial Complaint

  12/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I bought a car that was under warranty well it blew up in like 28 days so they took the car in and told me they would find a used motor for it meaning junkyard motor and I wasnt happy with junkyard motor in a 17000 dollar car. I told them 8 times the oil pump was going out and they kept saying it's fine well it blew up. So then they offered for a trade for another car. Well I traded them but they kept my down payment from the first car and didnt put it towards my new car and now there taking 200 biweekly saying its then downpayment for the second car when I already gave 1000 down and their trying to get me to pay 4700.00 on the first car still that blew up when they knew the oil pressure was reading low from day one. They took my first car in once and changed the oil sending unit and said it's fixed but I told them when I picked it up it still had no oil pressure and was told its approved go ahead and take it. I would really like to get a meeting set up to show and explain better. I am filing a suit in miami county this week as well. Thank you for your time...

  Business response

  12/10/2022

  We have reached out to our customer and have resolved these issues. Thanks you.

  Customer response

  12/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have recovered all my money from the one stop auto deal, thank you so much for your help...
  
  Sincerely,
  
  ****** ******

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