ComplaintsforThe Orrmont Estate
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Complaint Details
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Initial Complaint
10/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
9/23/2023 is when we rented The Orrmont Estate for a wedding. There was a $500 security deposit. During the wedding I asked to have the sparkler send off at a different time then we discussed. I was charged $50 for this. There was no notification or item addressing this in the rental contract. I was charged $10 for using 2 sleeves of cups from their stock that I replaced prior to leaving, even though, there was no mention that there would be a charge for this in the contract. I was charged $200 for an extra hour of rental. When we checked with the site support prior to leaving I was told we left in the allotted time and would not incur an additional rental charge. There was an incident involving additional cleaning in the men's restroom. I do not argue the $100 cleaning fee. I expected to receive $400 of my deposit back. I received $140.00.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.