ComplaintsforFalling Star Farms

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have spent thousands of dollars getting poultry from Meyers Hatchery over the years. I have been a great consumer taking all of their negligence on the chin. I've had to put up with egg color being wrong, deformed chicks being sent, and culling many roos including 4 this spring that were supposed to be females. Meyers policies require you to grow them to a certain point to prove they are roos then they refund you the cost of the chick. So you eat the cost of raising them and then you have to kill them. Well this time I gave them a chance to right their wrong and they chose to disregard my complaint citing their policy. Well not only do I want a full refund now but I want their false advertising to be fixed as well. They need to put somewhere in big bold letters that you are paying for frizzles but have a very low percentage of actually receiving a frizzled chick. Essentially you are paying 8.12 per chick to gamble on getting a 4 dollar chick. This is shown nowhere when you click on the page. It is shown as a frizzle chick with all frizzled in the photo. Im sure they have it somewhere hidden where it is not visable but again this is flase advertising. I tried to even meet them in the middle and say I would at least be happy with a 66% chance of getting a frizzled instead of 0 out of three. Instead I was met with being shut down and told to have an eggcellent day. Very demeaning and disrespectful customer service which has made me turn to here. I'm hoping you can help this company be better and have some civility even though most of their policies are unethical and cost the consumers hundreds. They are choosing to be rude instead of refund me the money I am out on with what I purchased. I the consumer am now left with a choice of culling these week old babies due to the hatcheries negligance/misadvertising or taking up my coop space with something I already have. Thank you for listening and understanding. Have a great day

  Business response

  09/18/2024

  Meyer Hatchery feels that they have been more than fair in the complemntary refund for 1 frizzle that did not frizzle despite not being able to guarantee percentage of chicks that will frizzle when ordering the offspring of frizzle parents. Due to the breeding program, it is impossible to hatch out 100% frizzle chicks. 

  1st screenshot has notation (FS) which means frizzle smooth.

  2nd screenshot circles non-hidden blurb regarding frizzle presentation

  Link in 2nd screenshot explaining that a frizzle is the offspring of 2 frizzle parents along with genetic probabilities of receiving a bird with frizzle presentation: ***********************************************************************************************************************************

  3rd screenshot is the policy that they agree to when placing an order on our website, highlighting frizzle presentation policy

  4th screenshot is where we did refund for one of the 3 frizzle as a courtesy. 

   

   

• Initial Complaint

  06/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I went shopping for 16 baby chickens. I specifically wanted 16 laying hens, to allow for up to 2 deaths and still have 14 birds. I came a crossed Meyer ********, which offered a free bird thrown in with your order so I ordered 15 + the free one to get 16 in total. When I received my order, there were only 15. I wrote in and complained, and they apologized, but said that they can not ship just 1 bird, so I said that's fine, can they just add an extra bird to the next order? They said they will not, and that when they choose not to include the free bird they just don't include, despite of the fact that when I entered into the purchase agreement, they clearly indicated it was for 16 birds. At this point after dealing with their customer service, I just want my money back and birds from somewhere else, but there is no way to return incomplete orders.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Meyer hatchery says they Guarantee the sex of the chicks if you order a specific gender. I ordered all Females. I have at least 15 roos(males) . I confronted them about it and they said they can't do anything until the boys are 14-16 weeks old. Then they'll refund the small amount I paid for the chick. Even though it's their screw up and it cost a lot to raise up a chick to that age. Also I can't sell these males because no one wants to buy males. These are very clearly males and these are not all the males. They need to refund the cost of how much it cost to raise these roos up and the price for the chicks as day olds. I have also had so many arrive deceased and a lot pass within the first 48hours of arriving. This is not a mistake on my part. I follow all their guidelines. I am not the only person who has been having this issue with them. I will be telling everyone else to file a complaint as well.

  Business response

  11/09/2021

  Meyer Hatchery's policies, which must be read and agreed to as part of the checkout process, specifically states the following regarding gender accuracy:

  Gender Accuracy Policy:
  Meyer Hatchery strives for 100% accuracy when sexing our chicks. However, we are dealing with live animals and an error may occur. To cover those instances, Meyer Hatchery offers a 100% Gender Accuracy Policy effective for birds hatched 11/26/18 and beyond:
  
  Meyer Hatchery will refund or issue store credit for the price of the chick(s) sent of the wrong gender.
  Sexing errors must be reported between 14 and 22 weeks via call, chat, or email. A photograph may be requested.
  At no time will Meyer Hatchery credit an amount exceeding the original purchase price.

  https://www.meyerhatchery.com/pages/terms

  Looking thru your screenshots and photographs, I do see that you ordered a few straight run and by definition, straight run means unsexed, you will get both males and females. Regarding the pictures of the suspected roosters, I'm not seeing anything that leads me to believe you have roosters. The fact that a couple have bigger combs is not indicative of that. They are too young to tell, which is why we our policy states 14 weeks where they can be accurately sexed. We go off of things such as comb size, hackle and saddle feathers, bird size, and coloring. 

  Once your birds are 14 weeks, and if you believe you have roosters, please email us the pictures so we can take a look. We absolutely stand behind our policies and will make it right if they are in fact the wrong gender. 

  Customer response

  11/09/2021

   I am rejecting this response because:
  
  
  The Straight Runs ordered were Bantams and we're on my order for my friend. They went immediately to her upon arrival . So if you actually did look at the pictures you can see all my standard breeds were suppose to be PULLETS! Also if you look at attached photos you can CLEARLY see the ones in the pictures are roos :). We are getting lawyers together . You guys are ****** ** ****.

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