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Review from Marc k.
1 star03/06/2024
So I took my truck in for service a few times a long withy wife's truck. Thought they were honest... WRONG!!. I was told they checked everything when they service my vehicle to include all fluid levels, belts hoses, tires everything.i take it home wife goes to store comes home to the truck squealing loudly. Checked under the hood. Belt is shredded and wrapped around the pulleys including the power steering. Once I took the ruined belt out of the pulleys I checked the power steering, almost empty! Funny thing was it wasn't leaking. Indicating the service was not completed like promised so I called them and told them. They said bring it down, I did. The next day I was called and told they figured out the power steering pump was bad and that's why the reservoir was empty, WHAT!!! I asked them before to find a fuel leak too. I was told they can't find it and wanted to charge me 3500.00 to fix a leak they can't find. So on the belt I was told they didn't have the belt and it would take two weeks to get the belt!! Huh? The most popular belt on dodge diesel trucks and no got. Every parts store in the area has three and I wasn't even offered to have one of them brought to them. The service manager just shrugged his shoulders, The service manager , and I use that title very loosely, promised to call me to make an effort (yea right) and just as I thought, took the cowards way out and never called. So I spent a lot of money for repairs and got an incomplete job with no customer service whatsoever. And, this is the best part never was offered me any money back or anything for that matter. So I bought the whole doughnut and got a doughnut hole back in service. When you go to a dealership you expect professional service and care. This is the McDonald's of dealerships. I was a Cummins tech for years, trained by Cummins themselves and can confidently say they are extremely lacking in training the manager promised to call, blew me off, told him he would, coward. Very undertrained.
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